Job Openings at Moniepoint

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

We are recruiting to fill the following positions below:

1.) Settlement and Reconciliation Officer

Job Location: Nigeria

Responsibilities

• Review of account statements and settlement reports.
• Upload of settlement reports
• Generation of settlement entries
• Escalation of exceptions to the Product teams/Banks.
• Ensure no loss of funds.
• Review of expectations when not available and appropriate escalation
• Review of exceptions (items outstanding post reconciliation; that is a comparison of internal expectations with statements/settlement entries).
• Detect and escalate any loss of funds to all stakeholders promptly

Qualifications

• Minimum of a Degree for a reputable institution
• 2 to 4 years of experience in a settlement and reconciliation role
• Microsoft Excel skills

Essential Skill / Qualities:

• Understanding of payment industry transaction dynamics
• Ability to work with massive data set
• Attention to details
• Understanding of reconciliation.

What we can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the people operations team
• A behavioral and technical interview with a member of the Executive team. 

2.) Fraud Officer

Job Location: Lagos
Job Type: Full Time

About the Role

• Unauthorized transactions, fraudulent and erroneous transactions are unfortunate but common trends in financial applications. Customers erroneously transfer funds to wrong recipients, unauthorized transactions are made from customers' accounts or unexpected system errors result in funds being in the wrong hands.
• Fraud Officers will be able to analyze transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution.
• On identification of erroneous transactions via reports from external sources or observation of transactions, Fraud Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, local, state and federal law enforcement agencies.
• When any of these happen, there's a need to recover funds from the affected customers or institutions, hence the need for a Fraud Officer
• Fraud Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above.
• As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills.
• Success in this role is recovering as many funds as possible, and keeping accurate records of recovery exercises.

Responsibilities

• Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities.
• Manages high volume caseload and investigates allegations and issues pertaining to financial fraud.
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes.
• Maintains liaison relationship with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required.
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community.
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system.
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its' members.
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks.
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations.
• Assists team members of the front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud. 
• Creates and delivers fraud training of all staff for organization-wide fraud awareness.

Requirements

• Bachelor's Degree or HND in Banking or related field required
• 2-3 years of experience in payment operations or related role is required.
• Experience with electronic investigations including but not limited to online banking.

Click here to apply online

3.) Hardware POS Technician

Job Location: Gombe
Job type: Full time

Job Purpose 

• The POS Technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second-level support on hardware-related issues. 
• Manage and coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of BSc / HND
• At least 2 years of experience in a related role.
• Proficient in English
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Good Relationship skills and emotional intelligence skills
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Must be self-driven and be able to take initiative
• Must be resident in Gombe State.

Remuneration
What we can offer you:

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.