Job Openings at Netcom Africa

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the following positions below:

1.) IT Support Engineer

Job Location: Lagos
Industry: IT Services

Objective & Summary

• Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

• Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
• Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
• Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
• Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
• Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom BDD Account Manager of concrete opportunities as applicable.
• Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
• Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
• Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.

Requirements
Experience, Education and/or Professional Qualifications:

• A preferred Degree in the following area - Electronics, Computer Engineering, Computer Science aor other core Sciences with strong basis for ICT.
• Mandatory 2 - 5 years of experience in similar role for network, systems and user support, and new solutions implementation support.
• ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification

Essential Skills / Knowledge / Traits:

• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
• Advanced communication, relationship management and team working skills
• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.
• Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
• Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
• In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge on servers, cloud computing & security

Desirable Skills / Knowledge / Traits:

• Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
• Knowledge of end point protection, antivirus, monitoring, control and other device security products and solutions.
• Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
• Knowledge and hands-on experience with back-up and recovery systems and applications.

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Hybrid work model
• Professional Development Reimbursement.

Click here to apply online

2.) Human Resources Business Partner (HRBP)

Job Location: Lagos
Employment Type: Full-time

Job Description

• Conduct market research to identify potential clients and new business opportunities.
• Develop and execute strategies to prospect and engage with potential clients.
• Maintain accurate records of sales activities and client interactions in the CRM system.
• Provide timely and accurate reports to management on sales performance and market trends.
• Collaborate with the marketing team to develop promotional materials and campaigns.
• Build and maintain strong relationships with existing clients to enhance customer retention and loyalty.
• Collaborate with the sales team to achieve revenue targets and contribute to the company's growth.
• Prepare and deliver compelling sales presentations to showcase our products and services.
• Negotiate and close sales deals, ensuring favorable terms for both the client and the company.
• Monitor industry trends, competitor activities, and market dynamics to stay ahead of the competition.
• Attend industry events, trade shows, and networking opportunities to represent the company and expand the business network.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 1-year of experience in business development, sales, or account management.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
• Proficient in using CRM software and Microsoft Office Suite.
• Result-oriented with a track record of meeting and exceeding sales targets.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Strong analytical and problem-solving skills, with the ability to identify and address client needs effectively.

Method of Application
Interested and qualified candidates should send their CV to: careers@netcomafrica.com using the Job Position as the subject of the mail.

3.) Senior Account Receivables Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• You will play a critical role in ensuring the financial health of our company by managing and overseeing the accounts receivable processes.
• You will collaborate with cross-functional teams to optimize cash flow, minimize outstanding receivables, and maintain strong relationships with our valued customers.

Key Responsibilities

• Manage the end-to-end accounts receivable process, including invoicing, payment posting, and collections.
• Monitor and analyze accounts to identify delinquent accounts and implement effective collection strategies.
• Prepare and present regular reports on accounts receivable status and aging to senior management.
• Collaborate with sales and customer service teams to resolve billing discrepancies and address customer inquiries.
• Review credit limits and terms, making recommendations for adjustments based on credit analysis.
• Lead a team of accounts receivable professionals, providing guidance, training, and performance evaluations.

Qualifications

• Bachelor's Degree in Finance, Accounting, or related field.
• Minimum of 2 years of progressive experience in accounts receivable or related financial roles.
• Strong understanding of accounting principles, credit analysis, and financial regulations.
• Proficiency in using accounting software and Microsoft Office Suite, especially Excel.
• Excellent communication and interpersonal skills, with the ability to interact with both internal teams and external clients.
• Proven leadership experience and the ability to effectively manage a team.

Method of Application
Interested and qualified candidates should send their CV to: careers@netcomafrica.com using the Job Position as the subject of the mail.