Job Openings at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the following positions below:

1.) Reliance Care Officer

Job Location: Lagos (Remote)
Employment Type: Full-time
Department: Customer Success

Description

• We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements
Skills Required:

• HND / B.Sc Degree
• You have at least 1-year of experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills.
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Must have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc).

Click here to apply online

2.) Underwriting Team Lead

Job Location: Lagos
Employment Type: Full-time

Description

• As a the team lead for underwriting at Reliance Health, you will play a pivotal role in assessing risk, determining pricing for incoming clients, and driving the success of our B2B and B2C health insurance products in multiple emerging markets.
• This leadership position requires a strategic mindset, a focus on maintaining ideal medical expense ratios, and implementing plans to enhance the profitability of underperforming accounts.
• You will collaborate closely with cross-functional teams, including data scientists, sales, customer success, and clinical leadership, to ensure sustained revenue growth, high retention rates, and overall profitability.

Responsibilities 

• Assess risk and determine pricing for B2B and B2C health insurance products. 
• Implement logical rules-based underwriting processes in alignment with industry best practices. 
• Work closely with cross-functional teams, including sales, customer success, and clinical leadership. 
• Prioritize tasks effectively across multiple conflicting targets, ensuring business objectives are met. 
• Drive and maintain ideal medical expense ratios, ensuring profitability goals are met. 
• Develop and execute strategic plans to improve profitability of underperforming accounts. 
• Collaborate with data scientists to integrate predictive data science models into underwriting processes. 
• Foster a collaborative and team-oriented environment, promoting effective communication and cooperation. 

Requirements

• 3-5 years of experience in the health insurance field, with a strong understanding of underwriting processes. 
• Demonstrated leadership skills and ability to drive cross-functional collaboration. 
• Proven track record of maintaining ideal medical expense ratios and improving account profitability. 
• Excellent stakeholder management and interpersonal skills. 
• Strong data literacy and data-driven decision-making skills. 
• Familiarity with working alongside predictive data science models. 
• Self-driven and autonomous, with a bias towards action. 
• Intellectual curiosity and a proactive approach to problem-solving. 

Click here to apply online

3.) Talent Acquisition Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• As a Talent Acquisition Officer, you will play a crucial role in attracting, identifying, and hiring top-tier talent to meet the organization's staffing needs. You will be involved in the end-to-end recruitment process, collaborating with hiring managers and HR teams to ensure a smooth and efficient hiring experience.
• Partner with hiring managers to understand their specific hiring needs and preferences.
• Work with ATS (Applicant Tracking System) to assess candidate information, including resumes and contact details.
• Continuously evaluate and improve recruitment processes to increase efficiency and effectiveness.
• Enhance the organization's employer brand by promoting a positive candidate experience and effectively communicating the company's values and culture.
• Implement standardized protocols for candidate communication, feedback, and offer negotiation.
• Ensure a smooth transition from the recruitment phase to the onboarding process for new hires.
• Leverage data analytics to track and measure the effectiveness of recruitment efforts, identify areas for improvement and optimize strategies for maximum impact.
• Conduct thorough candidate assessments, ranging from virtual interviews, resume reviews, phone screenings, and evaluate candidates' skills, experience, and cultural fit with the organization.

Requirements

• 1+ years of experience in talent acquisition, in a high-growth talent acquisition organization.
• Strong knowledge of recruitment strategies, sourcing techniques, and talent acquisition best practices
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Collaboration skills, coupled with the ability to build and motivate high-performing teams.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Free office lunch
• Fantastic work culture
• Attractive Salary & benefits
• Unlimited leave days
• Work and learn from some of the best in the industry
• Great work-life balance.

Click here to apply online