Job Openings at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the following positions below:

1.) HR Generalist

Job ID: 13318
Job Location: Victoria Island, Lagos
Category: Human Resources

Overview

• We’re looking for a motivated, upbeat team player to join our team as HR Generalist. This role participates in and provides information for the implementation of core HR processes, in accordance with applicable regulations and internal policies.
• Day to day, you will support smooth, effective, and timely execution of HR operations, with special emphasis on employee administration, benefits, and rewards administration.
• You will collaborate with the entire team to promote a strong, employee-oriented, high-performance culture. 

Responsibilities

• Implement and administer HR procedures and processes. Make suggestions aiming for continuous improvement and adding value to the HR services.
• Provide information and consultancy, where necessary, to managers and employees about employee relations, HR activities, benefits, disciplinary actions, etc.
• Conduct exit interviews and prepare relevant reports to support the turnover analysis.
• Support delivery of effective employee onboarding process aiming to ensure a smooth and efficient employee induction and orientation.
• Collaborate and take responsibility for smooth and timely running of HR operations and building effective work relationships.
• Create and maintain accurate employee records in the HR Systems and database.
• Prepare and administer employment related documents, such as, employment contracts, annexes, orders for termination/severance payments and others.
• Provide benefits administration services. Support the development of the Benefit program and its adequate implementation and communication.
• Support and participate in activities related to internal communication, organization of internal and corporate events, if needed.
• Monitor and apply the provisions of the applicable labor and social security legislation.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or related field.
• Professional fluency in both written and spoken English.
• Experience with HRIS and payroll systems.
• Familiarity with MS Office tool.
• Attention to detail with excellent multitasking and organizational skills.
• A proactive, collaborative team-player mindset.
• Familiarity with applicable labor laws and practices.
• Excellent communication and interpersonal skills.
• Discretion with confidential information.

Click here to apply online

2.) Receptionist

Requisition ID: 13270
Job Location: Victoria Island, Lagos
Categories: Human Resources

Overview

• We’re searching for a Receptionist who will be responsible for providing administrative support to staff and leadership.
• The role will involve assisting with scheduling, and managing workflow while providing a positive customer service attitude as well as presenting a professional appearance.
• The role will operate within the Admin unit under an Admin or HR Manager.

Responsibilities
This role will:

• Greet and welcome all incoming guests, maintain a visitor log, and be responsible for visitor badges.
• Ensure the reception area is tidy and presentable.
• Copies and scans correspondence or other printed materials; files accordingly.
• Receive, sort, and distribute daily mail/deliveries.
• Update calendars and schedule meetings, handling meeting and event set-up and coordination.
• Assist Human Resources department, Accounting, and Recruiting with various duties.
• Screens incoming calls and correspondence.
• Perform other clerical duties as assigned. Greet and welcome all incoming guests, maintain a visitor log, and be responsible for visitor badges.

Qualifications
In this role:

• A First Degree or its equivalent is required.
• Must have 1-3 years of office support experience along with strong customer service experience
• Must have the ability to communicate professionally and effectively, be flexible, work in a dynamic environment while juggling multiple priorities, use technology to optimize efficiency, and work with minimal supervision.
• Professional fluency in English is essential, both written and spoken.
• Should have solid critical thinking and analytical skills along with attention to detail and organization.
• Proficiency in MS Office is essential.

Click here to apply online

3.) Global Delivery Lead

Requisition ID: 13206
Job Location: Victoria Island, Lagos
Job type: Full time
Category: Information Technology

Responsibilities
Operational Responsibilities:

• End-to-end accountability of operational delivery, team execution, customer relationship, and LoB growth, setting strategic goals for operational efficiency, increased productivity, and minimizing cost.
• Collaborate with senior management in the development of performance goals and long-term operational plans, ensuring Global team create, implement and maintain business processes.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Work and collaborates on development of financial and budgetary plans as well as growth of the designated Line of Business.
• Manage and maintain strong relationships with clients, maintain continuous lines of communication, and keeping relevant key stakeholders informed of all critical issues.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Responsible for Global Line of Business (LOB) performance metrics achievement; plan, monitor, and analyze key metrics for the day-to-day performance of the operations Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.
• Develop & maintain business unit knowledge in Tek Experts.
• Maintain open communication with the Operational Manager team to review team’s status, metrics, possible issues/needs, and proceed with actions while keeping the managers updated on latest news, action plans, etc.
• Performance management and people development (Talent Management) for the LoB.
• Provide strategies around continuous improvement around people management, attrition, soft skill and technical training, and empowerment together with team and stakeholders.
• When needed, serve as part of the escalation path for operational issues.
• Manage Operations Managers and Senior Operations Managers, attending regular operational and business review meetings.
• Overview Global headcount numbers against forecast.
• Partner with cross-functional support teams in improving the proprietary tools and systems.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

People Responsibilities:

• Play a key role in building management depth by providing guidance and mentorship to all levels of leadership within the line of business.
• Responsible for communicating the strategy and guiding operations managers in attracting, retaining, and developing talent while driving continuous improvement culture and engagement initiatives.
• Manage policy design, approval, and compliance.
• Coach, mentor, and inspire the operations management team to deliver high employee engagement.
• Ensure global performance management process is in place, with a coaching culture to ensure all employees develop and grow.
• Ensure strong communication with operations managers to create challenging & achievable goals while creating an atmosphere of success. Ensure employees know what is expected of them at work so that they can commit, deliver, and focus on what matters most.
• Promote a culture that encourages top performance and high morale.

Qualifications

• Bachelor's Degree or equivalent work experience required, preferred ITIL or related certifications, master’s degree is desirable, along with 10+ years of leadership and people management experience in a similar role or capacity, proven operations background.
• Professional fluency in English is essential, both written and spoken.
• Experience in leading high-tech fast-paced organizations through rapidly changing environments while managing multiple tasks and projects simultaneously.
• Strong People Management ability supporting company values, experience with leading multiple teams, and influence leadership while driving account growth.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Strong verbal and written communication and presentation skills with customer-centric focus.
• Ability to communicate clearly and in a timely manner with team, customers, internal & external stakeholders.
• Superior knowledge of multiple operational functions and principles, including customer service, production, and employee management.
• Positive track record in client relationship management, account growth, and managing and developing two levels of management and their direct reports.
• Proven ability to plan and manage operational process and related financials for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands, to analyze complex problems, interpret operational needs, develop integrated, creative solutions, and make decisions, even with limited data.
• General knowledge of social, political, economics, finance, labor laws, and regulations.
• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets
• Performance management, staffing, management proficiency, coordination, coaching, and recognition.
• Previous experience in managing operations business, process improvement, decision making, strategic planning, and quality management skills.

Click here to apply online