Job Openings at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the following positions below:

1.) Commercial Relationship Management Officer

Job Location: Abuja
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years of cognate experience
• Professional Certification: CIBN
• A commitment to excellent customer service
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche 
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

 

2.) Commercial Relationship Management Officer

Job Location: Ogun
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Engaging customers on banking products and services
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years of cognate experience
• Professional Certification: CIBN
• Good communication skills
• A commitment to excellent customer service
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche 
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

 

3.) Commercial Relationship Management Officer

Job Location: Lagos
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Engaging customers on banking products and services
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years of cognate experience
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

 

4.) Robotic Process Automation (RPA) Expert

Job Location: Lagos
Employment Type: Full time

Job Summary

• As a Robotic Process Automation (RPA) expert, you will design, develop, and execute automation solutions to optimize business processes and improve operational efficiency. You will be committed to optimizing workflows and decreasing manual involvement across multiple functions within a business, and you must have a strong history in RPA tools and technology.

Job Responsibilities

• Work closely with business analysts and stakeholders to identify automation opportunities and define requirements for RPA projects.
• Design and develop RPA solutions using any leading RPA tools, such as UiPath, Automation Anywhere, or Blue Prism.
• Monitor, troubleshoot, and support the production environment to ensure the stability and performance of RPA solutions.
• Conduct ongoing assessments to identify opportunities for process improvement and optimization.
• Provide training and documentation to end-users on how to use and maintain RPA solutions.
• Create, configure, and maintain automated workflows and bots that streamline and enhance business processes.
• Perform testing and debugging of automation solutions to ensure they meet quality and performance standards.
• Collaborate with business units to assess and improve existing processes for automation suitability.
• Stay up to date with the latest developments in RPA technology and best practices.
• Ensure compliance with security and data protection policies in the design and implementation of RPA solution.

Requirements
Educational Background:

• Candidates should possess Bachelor's Degrees in Computer Science, Information Technology, Engineering, or a related field with relevant work experience.

Technical Skills:
RPA Tools:

• Proficiency in using popular RPA tools such as UiPath, Automation Anywhere, Blue Prism, or others.
• Hands-on experience in designing, developing, and deploying automation solutions.

Programming Languages:

Strong programming skills, with proficiency in languages such as Python, Java, C#, or others commonly used in RPA development.

Process Analysis:

• Ability to analyze and understand complex business processes.
• Experience in identifying automation opportunities and creating detailed process documentation.

Integration Skills:

• Knowledge of integrating RPA solutions with existing systems, databases, and applications.
• Experience in API integration and data exchange.

Testing and Quality Assurance:

• Skill in implementing robust testing procedures to ensure the reliability and accuracy of automated processes.
• Ability to troubleshoot and resolve issues in automated workflows.

Database Skills:

• Familiarity with databases and the ability to interact with them programmatically.
• Understanding of SQL for data manipulation and retrieval.

Soft Skills:
Analytical Thinking:

• Strong analytical and problem-solving skills to effectively assess and address automation opportunities.

Communication:

• Excellent communication skills to collaborate with business stakeholders, IT teams, and end-users.
• Ability to explain complex technical concepts to non-technical stakeholders.

Project Management:

• Project management skills to plan, execute, and deliver RPA projects on time and within scope.

Application Closing Date: 19th January, 2024.

Click here to apply online