Job Vacancies at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the following positions below:

1.) Call Center Officer

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• This job role manages the day to day running of the call center to ensure customer complaints and enquiries are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.

Job Responsibilities

• Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
• Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
• Log all calls on CRM for easy call tracking.
• Manage and update customer information on CRM databases.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Ensures a standard welcome greeting and a farewell greeting.
• Ensure positive feedback from customers based on call center interactions.
• Escalate customer complaints and requests where required.
• Carry out other sundry assignments that may be assigned by the Team Lead Call Center.

Job Requirements

• A Bachelor's Degree in any field.
• At least 0-3 years of cognate experience in customer services or marketing of products and call centre.
• A professional certificate in relevant field.

Click here to apply online

2.) Legal Officer, Contract Management

Job Location: Ibadan, Oyo
Job Schedule: Full-time

Job Description

• This job role manages legal risk relative to contracts to limit corporate exposure.

Job Requirements

• A first degree in Law i.e. (LLB)and Bachelor of Law (BL)
• At least 3 - 5 years of experience in a legal function.
• Required: Nig. Bar Association (NBA), and/or Inst. of Chartered Secretaries and Administrators (ICSA)
• A Bachelor's Degree in Law. A postgraduate degree is an added advantage.
• Should have been called to the Nigerian Bar.

Technical Competencies:

• Deep understanding of the laws and regulations governing the power industry
• Deep understanding of corporate laws, securities laws & capital markets
• Deep experience in implementing corporate governance frameworks
• Excellent written and oral communication skills
• Strong business acumen
• Strong knowledge of commercial legal issues
• Strong sense of ethical business judgment
• Excellent organizational and analytical skills
• Broad experience and demonstration of competence in computer software packages including Microsoft Office (in particular Word, Excel, and Power Point) Demonstrated success in managing and conducting a variety of litigation matters.

Behavioural Competencies:

• Strong problem solving and analytical skills
• Excellent negotiation skills
• Attention to Detail
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong negotiation skills
• Strong managerial/administrative skills.

Click here to apply online

3.) Business Hub Manager - Jebba Business Hub

Job Locations: Kwara
Employment Type: Full-time

Job Description

• This job role coordinates the operational activities of the entire Business Hub to align with the corporate goals.

Job Responsibilities

• Develops and implements Retail business strategies in line with business objectives.
• Mitigate against losses in the Business Hub to achieve ATC&C reduction targets.
• Ensures the alignment of technical activities in the Business Hub to achieve commercial growth and targets.
• Coordinates and supports the activities of all Service Centers and Support Functions in achieving business targets based on corporate objectives.
• Identifies and implements business growth opportunities with new and existing customers.
• Interfaces with stakeholders to recover outstanding collections.
• Ensure resolution of customer complaints.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Ensures all BH operations are carried out according to IBEDC policies and procedures.
• Develops, coordinates, and maintains mutually beneficial relations with customers and stakeholders in the Business Hub.
• Promote customer satisfaction by driving initiatives to understand, meet, and exceed customer expectations.
• Develop budgetary plans for Business Hubs.
• Supports the HRBP to create a harmonious work environment, mentors staff, and motivates all team members to perform efficiently.
• Performs other sundry assignments as directed by the Regional Head.

Job Requirements

• A Bachelor's Degree.
• At least 10 years of practical experience.
• A postgraduate professional certificate in a relevant field. (Added advantage).
• Membership in relevant professional bodies.

Skills & Competencies
Technical Competences:

• Deep knowledge and understanding of the Nigerian Electricity Supply Industry (NESI).
• Sound Electric Power Knowledge - Energy audit, Distribution network, Demand side management, Energy efficiency
• Good knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Planning and Organizing

Behavioral Competencies:

• Able to work under pressure and meet deadlines.
• People-person and a team player.
• Able to manage sensitive and confidential information.   
• Firm, fair, and decisive approach to issues.

Click here to apply online