Junior IT Helpdesk Officer Job at Sophia ERP Limited

Sophia ERP Limited is reputed as one of Nigeria’s leading Enterprise Solutions Development Organization with deep industry expertise in the provision of robust Technology for Aviation, Manufacturing, Professional Services, Financial Services, Construction, Agriculture, Education, FMCG and a host of other Industries and Sectors.

We are recruiting to fill the position below:

Job Position: Junior IT Helpdesk Officer

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Junior IT Helpdesk Officer who will maintain, upgrade and manage our software, hardware and network for immediate resumption.

Key Responsibilities

• Monitor and maintain network servers and all active devices
• Manage the network Infrastructure
• Administer Active Directory, assign and update security permissions on the network according to security policy.
• Monitor system performance, IT system operations and storage utilization.
• Efficiently Install, configure and successfully deploy solutions across the network
• Manage installations, upgrades and configurations of IT hardware and software
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Maintain Technical documentation, IT policies, documentation of IT Assets, processes and procedures.
• Maintain and ensure prompt renewal of software licenses
• Manage user accounts and assets
• Prioritize and resolve User support tickets
• Troubleshoot system issues and outages
• Liaise with Vendors or stakeholders to ensure delivery of IT infrastructure according to defined specification, in good condition and record time.

Requirements

• Bachelor’s Degree in Computer Science or related field.
• Minimum of 6 months experience in the role
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Knowledge of and experience with network infrastructure
• Candidate must reside in Lagos; proximity to the island is a plus.