LAN & Connectivity

Job Responsibilities

·    Assist in providing technical support to end users of  IT network infrastructure

·   Assist in ensuring the prompt resolution of escalated faults and requests from the call    center and help desk. Act as the second level of support for escalated issues.

·   Maintain relationships with third-party vendors and ensure that agreed SLAs are              achieved.

·    Assist in setting up and maintaining network management system tools to ensure            network devices are constantly monitored.

·   Assist in setting up and executing technical test plans for device modification, new        deployment, and upgrades.

·   Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers,        cabling, etc) related issues and requests down to the last line of support before                escalating to third-party vendors.

·  Maintain an accurate and up-to-date record of escalated issues and resolution                  status (i.e. a detailed maintenance schedule).

· Monitor infrastructure performance and recommend adjustments to ensure optimal           response time to the Manager, Network Infrastructure Support.

·  Liaise with the help desk to ensure infrastructure related incidents are resolved                efficiently and in a timely manner in compliance with Service Level Agreements.

·  Liaise with relevant unit/ team/function in carrying out all relevant activities.

·  Attend team/divisional/departmental meetings as required.

·  Provide guidance and manage the performance of subordinates (where applicable).

 Qualifications

;   Minimum of Bachelor’s degree or HND

;   Minimum of 2:2-second class lower

Requirements

   Knowledge of troubleshooting

   Network Infrastructure(LAN, WAN)

   Minimum of 2 years experience