Lead - Customer Service Job at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is among the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure, and Hospitality.

Our member company in the FinTech sector (A member company in Contec Global Group) is urgently recruiting for the position below:

Job Position: Lead - Customer Service

Job Location: Lagos

Job Description

• The Lead-Customer Service is responsible for Managing the Customer Service Specialists, developing measures to maintain excellent customer service, responsible for the smooth running of the department, ensuring that there is an increase in customer satisfaction.

Requirements

• HND / B.Sc from any higher institution
• Must have 5 - 7 years experience in the Customer Service Unit with minimum 3 years active experience as a Customer Service - Lead in the same or related Sector (FINTECH, E-Payment, Mobile Money. Telecoms)
• Proficient in the use of Excel and general Microsoft Office tools.
• Data Analytics Skills.