Manager, Quality Assurance Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Position: Manager, Quality Assurance

Job Location: Lagos
Employment Type: Full Time

Job Description

• Define, standardize, and support the CCC's service delivery through effective quality assurance and implementation of service enhancing initiatives.

Requirements
Personal Competencies:

• Strong people / interpersonal skills
• Excellent team-spirit
• Attention to detail
• Strong Organizational Skills.
• Result oriented.

Knowledge Competencies:

• Knowledge and experience in effective service delivery
• Knowledge and experience in effective and efficient quality assurance
• Knowledge in developing and managing service
• Good verbal and written communication skills.
• Understanding the branch service standard and practice.