Merchant Onboarding Officer

ROLE SUMMARY 

Act as liaison officer between potential merchants and the company to gather required documentation and information for the onboarding process and ensure a seamless onboarding process. 

DUTIES AND RESPONSIBILITIES 

• Implementation and Managing day to day Merchant Lifecycle tasks, such as obtaining and screening onboard documents.
• Responsible for ensuring all information/due diligence is kept up to date and that workflow progression and response times are kept within pre-defined SLAs.
• Ensure the update of all necessary reports to fulfil internal and external compliance and reporting obligations.
• Provide input to projects and audits if required.
• Work with the business development/account management team to ensure that merchants receive the service levels required to satisfy their business needs.
• Produce and maintain weekly and monthly reports to senior management.
• Ensure that the AML and KYC policies are followed and adhered to.

REQUIREMENTS 

• E-commerce experience and knowledge is preferred
• Understanding of payments processing and card acquiring is preferred 
•  Ability to work with all levels within an organisation especially in a start-up dynamic.
• Excellent verbal and written communication skills and people management skills
• Passion for providing exceptional customer service.
•  A positive and team-oriented attitude is  a must
•  Manage merchant feedback and identify areas for improvement. 
• Organised, diligent and attentive to detail.
• Excellent working knowledge of Microsoft Excel