MTN Nigeria Recruitment for Officer Sales Support - Ordering (Supervisory)

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Position: Officer Sales Support - Ordering (Supervisory)
Job Location: Lagos

Job Description

• To provide sales support services in terms of timely processing of orders as well as the management of accounts of all Trade Partners, Corporate Partners and Connect Stores
• Ensure correctness of order details before approving on the Oracle based application.
• Reconcile Trade Partners’ account monthly to validate account balances and dispatch Statement of Account monthly.
• Reconcile and Process Final balance due to terminated Partners and exited Partners.
• Regular Communication through SMS blast to sensitize Trade Partners and the Trade on Sales matters.
• Confirmation of Product pricing  as well as price changes before Partners starts ordering.
• Process blacklisting request from MTN partners as well as the applicable compensations due in line with MTN Policies.
• Update of change of Trade Partners' details on the Oracle Based application.
• Receive orders from MTN Partners ( Trade Partners, Connect Partners, Data Partners, Sim registration Agencies , Internal  Customer (promptly and courteously via web based application and approved means
• Process all order  type requests on IFS in accordance with stock availability and PPPs.
• Administer product allocation/products mix/ departmental and regional business plan.
• Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
• Report and reconcile all transactions passing through the planning system.
• Reconciliation of monthly Account balances of all Partners to confirm accuracy and correctness before dispatch of Monthly communication.
• Prepare Periodic sales update report as maybe required by the S&D Management
• Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
• Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
• Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
• Process replacement orders for returned products as well as Ensuring timely resolution of Adjustment entries for Month end reporting purposes.
• Process Change of Partner number request for new and old products for the various B2B locations.
• Liaise with Credit team on utilization of account balance available to credit Trade Partners
• Receive and resolve enquiries from trade partners /connect store and data partners promptly and escalate where necessary.
• Liaise with various Departments  such as IS, Inventory, Consumer Sales, Customer  Relations, Enterprise Solutions, Marketing to promote and resolve ordering issues for  trade partners /connect store and data partners   and special projects.
• Provide back office support for Regional and Consumer sales in trade partner account management.
• Provide solution to enquiries referred from trade partners /connect store and data partners through Regional Sales managers/DAEs and Customer relations.
• Resolution of account block and password reset issues on the web based application.
• Support and operationalize strategy adopted for achieving departmental targets
• Establish and maintain Cordial Business relationship with trade partners /connect store and data partners and special projects to achieve departmental targets.
• Generate reports to the business in the area of operations to enable quick decision making.
• Liaise with Trade Partners Account Managers on processes required in setting up a Partners with MTN.
• Communicate accurate periodic sales performance e updates of  MTN Partners  and Connect Partners to the Sales team and Customer Service Davison respectively
• Communicate Daily the Partially Delivered orders Reports to alert Inventory locations of pending orders.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First degree or equivalent in a business related discipline
• Relationship Management Experience with strong numerical and analytical skills.
• Problem solving skills.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization.

Training:

• Basic GSM
• IFS fundamentals
• Key Account Management
• Time Management
• Relationship Management and Customer Service
• Advanced Excel Training & report Writing

Minimum Qualification

• BA, BEd, BSc or HND