Network Operations Engineer

<p><strong>1. Advanced Incident Resolution</strong></p> <ul> <li>In-depth understanding of Trade Facilitation system</li> <li>Receive and resolve escalated tickets from Level 1 Support where issues exceed basic troubleshooting scope.</li> <li>Perform in-depth analysis and resolution of complex application, system, and network-related issues.</li> <li>Replicate reported issues to identify root causes and implement permanent fixes where applicable.</li> </ul> <p><strong>2. Application and System Support</strong></p> <ul> <li>Provide advanced support for NSW application modules, workflows, and integrations.</li> <li>Troubleshoot transaction failures, system errors, performance issues, and data inconsistencies.</li> <li>Work closely with OEMs, software development and application teams to resolve defects and system anomalies.</li> </ul> <p>&nbsp;</p> <p><strong>3. Infrastructure and Network Support</strong></p> <ul> <li>Conduct troubleshooting of hardware, network, and connectivity issues affecting the NSW platform.</li> <li>Provide hands-on, on-site support at data centres and other critical locations as required.</li> </ul> <ul> <li>Monitor system uptime, performance, and capacity to proactively identify potential issues.</li> </ul> <p><strong>QUALIFICATIONS AND EXPERIENCE</strong></p> <ul> <li>Minimum of Bachelor&rsquo;s degree in supply chain, logistics, computer science, information technology, or a related discipline.</li> <li>Minimum of 5 years proven experience in technical support, network operations, or systems administration.</li> <li>Experience in the supply chain industry is a plus.</li> <li>Prior experience working in a Network Operations Centre (NOC) or large-scale enterprise system environment is an added advantage.</li> </ul> <p><strong>REQUIRED COMPETENCIES</strong></p> <p><strong>Technical Competencies</strong></p> <ul> <li>Strong knowledge of enterprise applications, network infrastructure, and operating systems.</li> <li>Experience with system monitoring tools, ticketing systems, and troubleshooting methodologies.</li> <li>Ability to analyze system logs, network traffic, and performance metrics.</li> </ul> <p><strong>Behavioral Competencies</strong></p> <ul> <li>Strong problem-solving and analytical skills.</li> <li>Ability to work under pressure and respond effectively to critical incidents.</li> <li>Clear communication skills and ability to collaborate with cross-functional teams.</li> <li>High level of professionalism and accountability.</li>