Ongoing Recruitment at Kwik Delivery

Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

We are recruiting to fill the position below:

Job Position: Fleet Engagement Officer

Job Location: Lagos

What You'll Do

• Monitor, anticipate, and resolve challenges that can disrupt fleet performance
• Manage real time fleet issues; ensures prompt resolutions
• Close the communication gap with the fleet and customers for ongoing orders
• Give a structured and actionable daily feedback to the Head, Fleet Management
• Ensure a smooth operational process to tackle hindrances that will affect riders' availability
• Responsible for retention of riders and creating a happy atmosphere amongst the riders
• Make sure all couriers adhere to Kwik regulations, SLAs and SOPs.
• Ensure fleet availability to meet all customers request across the state

What You'll Bring

• B.A / B.Sc Degree in Social Sciences, Operations or equivalent practical experience.
• 2+ years of experience in customer experience issue resolution
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting

Who You Are:

• You are customer-centric and process-oriented, and you have a good understanding of fleet management.
• You can provide very good experience to fleet operators that will ensure overall fleet conditions and performance.
• You are ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
• You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly. 

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.

Interested and qualified candidates should: Click here to apply online

Job Position: Business Development Officer - Leasing

Job Location: Lagos

What You'll Do

• Responsible for developing Kwik’s leasing business segment, which may include reviewing and negotiating lease transactions and agreements and develop partnerships.
• Oversees completion of all necessary paperwork and ensures proper customer service.
• Market and grow company’s leasing and investment products suite.
• Develop strategies for business expansion and synergy across industry groups.
• Manage the annual financial budgets.
• Develop and deepen a multi-channel product sales strategy.

What You'll Bring

• A Degree in a relevant field.
• Typically requires 3 years' experience in the related area.
• Good knowledge of Microsoft office suite (especially Excel application).
• Excellent written and verbal communication skills and a good command of English Language.
• Good team player, versatile, confident and articulate.

Who You Are:

• You are a smart and a driven person with bankable social capital.
• A self-starter with an entrepreneurial mindset.
• You are strategic with the ability to identify or create opportunities also extract value from opportunities.
• Analytical and a growth junkie.
• A team player who is ready to join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.

Interested and qualified candidates should: Click here to apply online

Job Position: SLA (Service Level Agreement) Manager

Job Location: Lagos

Role

• The role of the SLA Manager is to ensure that all service level agreements (SLAs) for our delivery customers are met according to specifications.
• This includes developing, managing, and administering service management best practices.
• The SLA Manager will also facilitate communication between the operations department and its clients in order to define and maintain the SLAs required for each service.

Responsibilities
SLA Manager is responsible for:

• Define, document, agree, monitor, measure, report and review the level of delivery services provided
• Provide and improve relationship and communication with the business and customers
• Ensure that specific and measurable targets are developed for all relevant operational services
• Monitor and improve customer satisfaction with the quality of service delivered
• Monitor service performance against SLAs
• Ensure that Operations and the customers have a clear and unambiguous expectation of the level of service to be delivered
• Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so
• Determine, document and agree requirements for new services
• Produce service reports
• Conduct service reviews and instigate improvements
• Leading and supporting the Service Level Management team.
• Understanding the full scope of the Service Level Management process.
• Ensuring that all your co-workers in projects understand and follow all procedures they are involved with.

Key Performance Indicators (KPIs):

• Number of services that are not meeting agreed service targets at present
• Number of SLA targets missed
• Number of SLA targets threatened
• Percentage of services covered by SLAs.

Metrics:

• Number of bypasses of the service
• Number and severity of service breaches
• Number of services with timely reports and active service reviews
• Results from Customer Satisfaction Surveys
• Documentary evidence that issues raised at service and SLA reviews are being followed up and resolved
• Incidents against the service.

Education / Skills

• Bachelor's Degree with 4 - 5 years of experience in logistics industry
• Excellent MS office skills and MIS reporting.

Required:

• English.

Interested and qualified candidates should: Click here to apply online