Ongoing Recruitment at NACK Apparel Limited

N.A.C.K is an acronym for the Nigerian Articulate Culture Kullection. She is a casual fashion brand from Nigeria in Africa, the first brand from Luto Tailo group. N.A.C.K is a clothing company that is into the manufacturing of clothes and accessories for gentlemen, ladies and kids.

We are recruiting to fill the position below:

Job Position: Online Sales Officer
Job Location: Yaba, Lagos
Employment Type: Full-time

Job Description
The following will be measured outcomes for the Online Sales Officer:

• Handle ongoing social media engagement with customers and others.
• Generate online sales.
• Collecting data, creating comprehensive reports.
• Growing and expanding company social media presence on social media platforms including Whatsapp, Facebook, Instagram, Twitter
• Manage after sales customer relationship
• Manage inventory
• Engage and resolve customer complaints via phone, email, or social media
• Receive and prepare customers' orders for delivery.
• Liase and coordinate delivery of customer orders
• Raise requisition for items whenever necessary.
• Prepare and submit daily store report capturing sales, customer feedback
• Process customer payments on QuickBooks.
• Perform up-selling and cross-selling of products to clients.
• Create and maintain positive client relationships to build business.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends

Requirements / Skills

• Qualification: OND, HND, BSc.
• Minimum of 2-5 years relevant experience.
• The Online Sales Officer is expected to demonstrate excellent customer service and effective communication skills.
• Proximity to Yaba or its environs.

Job Position: Store Sales Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
The following will be measured outcomes for the Sales officer at the Store:

• Selling of NACK Products in the store and online.
• Achieve sales and other targets given by your team lead/supervisor within timeframe
• Carry out stocking and re-stocking of merchandize in the store.
• Informing the Head of sales about sales performance.
• Preparing and sending daily sales report to your supervisor.
• Managing the store social media channels.
• Manage after-sales customer relationship.
• Growing and expanding company customer base
• Collecting data, creating comprehensive reports.
• Maintain accurate records of all pricings, sales and activity of the store.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Ensure the store is clean and neat at all times.
• Up-sell, cross-sell, and deep sell all our products to customers.
• Wear a friendly and accommodating look that entices potential customers to make a buying decision.
• Handling customer questions, complaints, and recommendations.
• Escalating complex customers complaints or issues to your team lead/supervisor to handle.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.

Requirements

• Qualification: OND, HND, BSc
• Minimum of 2 - 5 years relevant experience
• The Sales officer is expected to demonstrate leadership, analytical, excellent customer service and effective communication skills.
• Proximity to Ikeja or its environs

Method of Application
Interested and qualified candidates should forward their CV to: jobs@nackonline.com with the Job position as the subject of the email.

Note: Kindly note that this Job role is not Remote.