Ongoing Recruitment at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the following positions below:

1.) 

Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Forwarding accurate order to other branch to enable quick deliveries.
• Confirming payment before forwarding orders for processing.
• Mastering the menu and price list in other to provide quick response to customers questions and to avoid unnecessary errors while drafting bills for customers.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, and requests.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a High School Diploma, general education Degree, or equivalent with relevant work experience.
• Strong phone contact handling skills and active listening.
• Familiar with customer relationship management systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers and other gadgets.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

2.) 

Human Resources (HR) Officer - QSR

Job Location: Lagos
Employment Type: Full Time

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Ensure legal compliance throughout human resource management
• Perform any other tasks as assigned.

Requirements and skills

• Degree in Human Resources or related field
• 2 - 3 years of experience as HR Manager or other HR Executive
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices.

Method of Application
Interested and qualified candidates should send their Resume to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

3.) Procurement Officer

Job Location: Lagos
Employment Type: Full Time

Job Summary

• We are looking for an astute procurement officer to oversee purchasing activities and ensure that purchased items are both cost-efficient and high quality.
• The procurement officer's responsibilities include supervising staff, maintaining positive supplier relations, evaluating supply options, approving purchases, and maintaining accurate records.

Responsibilites

• Overseeing and supervising employees and all activities of the purchasing department.
• Preparing plans for the purchase of equipment, services, and supplies.
• Managing inventories and maintaining accurate purchase and pricing records.
• Maintaining and updating supplier information such as qualifications, delivery times, products range e.t.c
• Maintaining good supplier relations and negotiating contracts.
• Following and enforcing the company's procurement policies procedures.
• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Researching and evaluating prospective suppliers.
• Preparing budgets, cost analyses, and reports.

Qualifications

• Degree in Accounting, Business Management or a similar field preferred.
• 2+ years of experience as a procurement officer or in a similar position.
• Proficiency in Microsoft office and purchasing software.
• Strong communication and negotiation skills.
• Good analytical and strategic thinking skills.
• Supervisory and management experience.

Method of Application
Interested and qualified candidates should send their Resume to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

4.) Accountant (QSR)

Job Location: Lagos
Employment Type: Full Time

Job Summary

• We are looking for an Accountant to manage all daily financial transactions, from fixed payments and variable expenses to bank deposits and budgets, profit and loss, audit financial documents and procedures, reconciling bank statements.

Responsibilities

• Manage and oversee the restaurant's financial transactions, including sales, expenses, and cash flow.
• Prepare accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.
• Monitor and analyze financial data to identify trends, discrepancies, and areas for improvement.
• Manage accounts payable and accounts receivable processes, ensuring timely payments and collections.
• Reconcile bank statements and credit card transactions to maintain accurate financial records.
• Assist in developing and implementing internal controls to prevent fraud and errors.
• Provide financial insights and recommendations to improve profitability and efficiency.
• Train and guide restaurant staff on proper financial procedures and documentation.
• Coordinate with external auditors and provide necessary documentation during financial audits.
• Maintain an efficient record-keeping system for financial transactions and documents.
• Analyze cost variances and implement cost-saving strategies where applicable.
• Ensure adherence to accounting standards and regulatory requirements specific to the food service industry.
• Collaborate with the management team to analyze financial performance and support decision-making.
• Perform other financial tasks and projects as assigned by the management.

Requirements

• Minimum academic qualification of B.Sc in Accounting, Finance, or relevant degree.
• 2 - 4 years of experience as an Accountant
• Excellent knowledge of accounting regulations and procedures
• Experience with general ledger functions
• Hands-on experience with accounting software like FreshBooks and QuickBooks
• Advanced Microsoft Excel skills including Vlookups and pivot tables
• Strong attention to detail and good analytical skills.

Method of Application
Interested and qualified candidates should send their Resume to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

5.) Restaurant Auditor

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an Auditor, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant.
• The ideal candidate will possess a background in hospitality, and demonstrate a strong commitment to accuracy and attention to detail.

Responsibilities

• Review system generated reports daily and flag suspected transactions.
• Review all voids, bad and cancelled order transactions daily
• Generate and distribute reports to management as required
• Review inventory and sale report daily, weekly and monthly
• Check for compliance with processes and procedures for voiding and cancellation of orders.
• Run system reports for edit down transactions on a periodic basis, i.e., daily, weekly, or monthly. All edited transactions must be reported and flagged for further review.
• Review sales returns for cash shortages/surpluses after banking
• Ensure all transfer sales are paid into company account only and reconcile sales at end of the day.
• Ensure that the wastage, bad and damaged reports are carefully reviewed for compliance in terms of documentation, reconciliation to inventory and tracking records.
• Special investigations on issues surrounding bad and cancelled orders
• Checking to ensure that declared wastage returns are correct and properly documented and signed off.
• Researching discrepancies, operational problems, or other issues.
• Examining records, reports, receipts, or other documents and comparing them to company assets and liabilities.

Qualifications

• Bachelors’ Degree in Accounting, Economics, Statistics, Business Admin, Banking & Finance or any other related field.
• 2 or more years of experience in related field.
• Experience in QSR is an added advantage
• ACA is an added advantage.
• CISA Certification is a plus.
• High level of Initiative and drive. Result oriented attitude to work
• Very high integrity and confidentiality level.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.