Operations Lead Job at Turbo Finance

Turbo Finance is the financial solutions and services arm of the Turbo Group. At Turbo Finance, we are redefining access to finance through innovation, inclusivity, and data-driven solutions. From consumer lending to SME financing and embedded finance products, we’re building platforms that empower individuals and businesses to thrive across Nigeria and beyond.

We are recruiting to fill the position below:

Job Position: Operations Lead

Job Location: Abuja (FCT)

Job Summary

• KKU Microfinance Bank is seeking a proactive and detail-oriented Operations Lead to oversee the day-to-day banking operations across all service points.
• The ideal candidate will be responsible for ensuring seamless, efficient, and compliant banking operations that support customer satisfaction and business growth.
• This role will drive process optimization, team performance, regulatory adherence, and operational controls across the bank’s core functions.

Key Responsibilities
Operational Oversight:

• Supervise daily banking operations including account opening, transaction processing, deposit mobilization, funds transfers, and loan disbursements.
• Ensure smooth and timely execution of all branch-level and head office operations, balancing service delivery with risk mitigation.
• Monitor branch operations for adherence to standard operating procedures and compliance guidelines.
• Forecast daily cash requirement and make adequate provision to avoid service failure
• Manages the Core Banking Application as its relates to inputs of customers transactions to ensure accuracy
• Proper record keeping
• Daily and monthly reconciliation of all internal ledgers and bank accounts
• Monitor all data inputs to avoid income leakages.

Process Management & Optimization:

• Develop, implement, and continuously improve operational workflows, policies, and procedures to enhance efficiency.
• Identify and resolve operational bottlenecks, gaps, and customer pain points.
• Drive digitization and automation initiatives to modernize service delivery.

Compliance & Risk Management:

• Ensure full compliance with CBN, NDIC, AML/CFT, and other regulatory frameworks applicable to microfinance operations.
• Conduct regular operational risk assessments, audits, and internal reviews.
• Work closely with Compliance, Audit, and Risk teams to ensure timely remediation of identified issues.

Team Management:

• Supervise, train, and evaluate branch operations officers, tellers, and service staff.
• Build operational capability across branches through training, mentorship, and performance reviews.
• Promote a customer-centric, high-integrity culture within the operations team.

Customer Service & Relationship Management:

• Oversee front-line service delivery and ensure excellent customer experience at all contact points.
• Resolve escalated customer complaints and operational issues promptly and professionally.

Reporting & Documentation:

• Prepare and submit periodic reports on operational performance, compliance status, and service levels.
• Maintain accurate documentation for all operational activities and ensure records are properly stored and retrievable.

Requirements & Qualifications

• Bachelor's degree in Banking & Finance, Business Administration, Economics, or a related field.
• 5–7 years of experience in banking operations, preferably in a microfinance or retail banking environment.
• Strong knowledge of CBN regulatory requirements, banking procedures, and core banking systems.
• Demonstrated experience in supervising teams and managing multiple branches or operational units.
• Solid understanding of internal controls, risk management, and process improvement methodologies.
• Proficiency in Microsoft Office Suite and banking software (Finacle, BankOne, or similar).