Operations Manager
Smart Partners Consulting - Our client, a Cleaning Services Firm, is recruiting qualified candidates to fill the position below:
Job Position: Operations Manager
Job Location: Lagos
Job Summary
- The ideal candidate should have profound knowledgeable of cleaning techniques, industry standards and industry best practices.
- He will be Responsible for the start-up process of a new company and day to day operations
Job Description
- Fully accountable for all daily operations with the primary focus on exceeding expectations for service quality
- Ensured day to day operations and targets are being achieved
- Clearly defined commercial risks and consideration of pricing strategy
- Manage contracts and projects as well as developing key initiatives to support growth
- Negotiate contracts for all clients and suppliers
- Estimation for the new tenders. Following the sales team
- Manage inventory of supplies, materials, pesticides and equipments
- Manage purchase requirements
- Brand development, marketing strategic planning
- Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, records management and communications;
- Implement Key Performance indicators against all service provided to clients
- Developed and implement Operational Procedure Manuals
- Develop, set and maintain productivity and quality standards
- Conduct Monthly Performance meetings with Staffs
- Supervision of daily scheduling of staff members according to clients appointments, as well as drivers routing for pick-ups and drops.
- Maintaining cleanliness and personal hygiene of all workers
- Mentoring the teams to ensure the achievement of KPIs
- Developed and implemented schedules
- Ensure Customer excellence and delivery of quality service
- Manage Customer and Vendor relations
- Attend clients meetings and resolve complaints.
- Periodical site visits to ensure quality are as per company standards.
- Establish and maintain relations with clients, suppliers
Qualifications
- Minimum of %years working experience in job role and firm.
- B.Sc. / HND qualification.
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