Operations Manager Job at Glocient Hospitality

Glocient Hospitality is a top-notch hospitality management company currently focused on transforming the Ikogosi Warm Springs and resort in Ekiti State into a world-class vacation resort. We are clear-cut and determined to set a global standard in the tourism and hospitality sector as we provide all-around excellence and peerless satisfaction in service delivery to our guests.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Ado - Ikare Rd, Ado Ekiti, Ekiti
Employment Type: Full-time

Job Description

• The Operations Manager oversees the day – day operations of a hotel, ensuring smooth running across all departments including front desk, housekeeping, food and beverage, and ensuring high-quality guest service by managing staff, monitoring budgets, developing operational policies, and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.

Job Summary

• Ikogosi Warm Springs and Resort is seeking an experienced Operations Manager to oversee the daily operations, ensure top-tier guest experience, and maintain the resort’s high service standards.
• The ideal candidate will be responsible for managing staff, optimizing operational efficiency, and enhancing the overall profitability of the resort.

Key Responsibilities
Resort Operations Management:

• Oversee day-to-day resort activities, including lodging, food and beverage, recreation, and maintenance.
•  Ensure smooth functioning of all departments, including front desk, housekeeping, kitchen, and guest services.
• Develop and implement standard operating procedures (SOPs) to improve efficiency.

Guest Experience & Service Quality:

•  Ensure exceptional customer service and address guest complaints professionally.
• Monitor and improve guest satisfaction through feedback and service enhancements.
•  Coordinate special events, excursions, and experiences to enhance guest stays.
• New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.

Staff Leadership & Performance Management:

•  Recruit, train, and supervise staff to uphold hospitality excellence.
•  Set performance goals and provide regular coaching and evaluations.
•  Foster a positive work environment and encourage teamwork among employees.

Financial & Budget Management:

• Manage operational budgets, cost controls, and revenue optimization.
•  Oversee pricing strategies and occupancy rates to maximize profitability.
•  Ensure accurate financial reporting and compliance with accounting standards.

Marketing & Business Development:

•  Collaborate with marketing teams to promote the resort through digital and traditional channels.
•  Develop partnerships with travel agencies, event planners, and tour operators.
•  Enhance brand positioning and attract more local and international tourists.

Facility Maintenance & Safety Compliance:

•  Ensure the resort’s infrastructure, including rooms, pools, and recreation areas, is well-maintained.
•  Implement and enforce health, safety, and environmental regulations.
•  Work with vendors and contractors to manage repair and renovation projects.

Qualifications

• 5+ years of experience in hotel or resort operations management.
• Strong leadership, problem-solving, and communication skills.
• Experience in financial planning and budget management.
• Knowledge of the tourism and hospitality industry in Nigeria.
• Ability to work under pressure and adapt to changing demands.

Preferred Skills:

• Proficiency in hotel management software (e.g., Opera, PMS).
• Experience in event planning and guest relations.
• Strong understanding of marketing strategies for hospitality businesses.

Remuneration

• Competitive Compensation.
• 5-day workweek.
• Flextime.
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Growth and Development