Order Manager Job at Siemens

Siemens is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.

We are recruiting to fill the position below:

Job Position: Order Manager

Job Location: Port Harcourt, Rivers
Employment Type: Full-time
Gas Services: Business Unit
Mode of Employment: Permanent

A Snapshot of Your Day

• In your role as Order Manager, you will be responsible for the local execution of sales orders and maintenance contracts for gas turbines and compressors for the Nigerian market.
• You will be doing this in close cooperation with the Project and Finance/Commercial Managers. Your focus areas will be handling and monitoring of sales orders, since their reception until delivery and payment from customer.
• In this role you will be in direct contact with the customer as well as a large variety of internal departments like project management, finance, supply chain management, insurance, tax, legal and logistics.

Responsibilities
How You’ll Make an Impact: 

• Clarify parts requests and required quantities, translating technical comments into customer-friendly language.
• Confirm provisional part numbers for quotes and explain delays, materials needed, and technical details.
• Filter engineering responses to ensure customer-oriented answers.
• Manage relationships with customers and project collaborators, including certificates, shipping plans, and material acceptance.
• Ensure compliance with PM standards and Business Conduct Guidelines (e.g., tax, export control, EHS).
• Complete all necessary paperwork with relevant parties (PCC, finance, SCM, engineering).
• Communicate with customers regarding certificates, shipping plans, and insurance.
• Acknowledge orders and support debt collection efforts.
• Monitor budget adherence and take actions to minimize non-conformance costs.
• Follow up on urgent deliveries related to site outages.
• Foster collaboration between Sales and Commercial Teams for Purchase Order processing.
• Create purchase requisitions and inter-company orders in SAP.
• Liaise with Product Competence Centers for order management.
• Maintain data quality in Sales Force and ensure timely updates.
• Manage customer expectations and feedback, resolving issues with Purchase Orders.
• Ensure accurate documentation for goods importation into Nigeria.
• Coordinate with Delivery Supervisor for tracking and delivery of goods.
• Analyse and support the Commercial team in revenue generation through accurate order forecasting.

Requirements
What You Bring:

• 3 – 5 years Order Management experience
• Excellent written and verbal communication skills
• Certificate in CIPS or CIPSMN will be an advantage
• Good knowledge of Nigerian Import procedures and required import documents needed
• Knowledge of SAP and Sales Force tools will be an advantage
• Knowledge of Incoterm 2020 and its application will be an advantage
• Good knowledge of Microsoft Office is required
• Must be goal-oriented, comfortable working in diverse teams, and experienced in managing multiple tasks.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform
• e-Learning
• Mentorship
• Coaching
• Open feedback culture.