Product Manager, Other Asset Products at First Bank of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Position: Product Manager, Other Asset Products 
Job ID: 19000028
Job Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
 
Job Objective(s)

• Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
• Design and manage scoring algorithms for digital lending to these segments
• Implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
• Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Profit generation
• Product development and management
• External and internal resource management
• Cost control management and income maximization
• Business creation and retention
• Resource planning and coordination

Duties & Responsibilities

• Mine and pool customer data to track behaviors and design new algorithms for engagement
• Online marketing and customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of his/her business
• Work with the SBUs to identify new markets that present opportunities for business
• Consistently review the existing Products (monthly, Quarterly and Annually)
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
• Ensure the profitability of existing and new products.
• Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
• Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
• Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
• Carry out other responsibilities as assigned by the Supervisors
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer 
• products are highly visible in the market.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

• Inaccurate customer data for revolving product lifecycle
• Obtaining information on competing products
• Lethargic Information Technology support
• Effective data science methodology

Planning:

• Macro: 1 Year Micro: 1 month

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: Currently 3
• Staff costs
• Costs that you control
• Income that your Division generates (if any)
• Net Revenue

Key Performance Indicators:

• Volume of Consumer Products
• Asset Quality
• Profit before tax
• External Customer Satisfaction Survey
• Internal Customer Satisfaction Survey
• Human capital return on investment
• Audit Defect Rate

Job Requirements
Education:

• Minimum Education:  First Degree;
• Higher degrees /MBA/professional certifications compulsory

Experience:

• Minimum experience – 2 years of general banking experience

Key Competency Requirements
Knowledge:

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Banking Operations
• Extensive knowledge of First Bank’s services/products
• Relationship management

Skill/Competencies:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory
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