Product Support Analyst Job at Proten International

Proten International - Our client in the Agriculture Franchise, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Product Support Analyst
Job Location: Kano

Key Responsibilities
Technology Operations:

• Analyze user requirements, envisioning system features, and functionality.
• Design solutions attending to both business and technical considerations.
• Collaborate with product managers, team leads, and other software developers.
• Work closely with end-users to ensure technical compatibility and user satisfaction.
• Work on bug fixes and improving application performance.
• Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:

• Carry out extensive research to identify needs that new or improved products can fulfill.
• Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:

• Bring product development programs to a successful conclusion -on time and within budget.
• Develop schedules for each phase of the development program and monitor progress against targets.
• Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.

Communication:

• Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Qualifications
Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or any related field.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
• Proven problem-solving abilities.
• Good communication skills.
• Strong analytical and conceptual skills.
• Be open and creative.
• Strong computer and application skills.
• Goal-oriented, self-motivated, confident, thorough and tenacious;
• Positive attitude to work.
• Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.

Start-Up Environment:

• Thrives in a fast-paced, start-up environment with dynamic business priorities.
• Detailed Orientation and Managing Complexity:
• Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.