Product Support Analyst Job at Proten International

Proten International - Our client in the Agriculture Franchise, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Product Support Analyst
Job Location: Kano

Key Responsibilities
Technology Operations:

  • Analyze user requirements, envisioning system features, and functionality.
  • Design solutions attending to both business and technical considerations.
  • Collaborate with product managers, team leads, and other software developers.
  • Work closely with end-users to ensure technical compatibility and user satisfaction.
  • Work on bug fixes and improving application performance.
  • Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:

  • Carry out extensive research to identify needs that new or improved products can fulfill.
  • Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:

  • Bring product development programs to a successful conclusion -on time and within budget.
  • Develop schedules for each phase of the development program and monitor progress against targets.
  • Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.


  • Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.


  • Bachelor's Degree in Computer Science, Information Technology, or any related field.
  • Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
  • Proven problem-solving abilities.
  • Good communication skills.
  • Strong analytical and conceptual skills.
  • Be open and creative.
  • Strong computer and application skills.
  • Goal-oriented, self-motivated, confident, thorough and tenacious;
  • Positive attitude to work.
  • Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.

Start-Up Environment:

  • Thrives in a fast-paced, start-up environment with dynamic business priorities.
  • Detailed Orientation and Managing Complexity:
  • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.
Click here to Apply