Professional Services Program Director

Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and
insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide.

We are recruiting to fill the position of:

Position: Professional Services Program Director

Location:

Job Description

• Are you a natural leader driven to improve and grow accounts through customer success? Do you have strong analytical and problem solving skills, a keen eye for detail, and a high level of professionalism? Are you self-motivated, skilled and comfortable discussing business solutions with C-level executives as well as with the Operations personnel who utilize the solution on a recurring basis? If you can think critically, plan proactively, and execute efficiently on client-side operations in customer success and growth management - then this role is for you.
• To deliver the program successfully, the PD must effectively interact with the different groups within Aurea i.e., Product, Engineering and Support along with managing the Professional Services resources on the account.
• The PD is responsible for executing on growth strategies for existing client business, and is responsible for retention and growth on each assigned account.
• Growth opportunities include market expansions, new solution selling, and organic account growth.
• This is a 100% customer facing, senior level role suited for someone who is comfortable leading data driven conversations with high level executives and managing large accounts.
• A successful candidate will be one with proven success in similar roles and is excited to learn and contribute to a rapidly growing company.
• The Program Director (PD) owns and drives customer success and satisfaction for the Aurea program being delivered to the customer along with the P&L responsibilities for the account(s).

Key Responsibilities
Leadership and Influence:

• Responsible for managing at least 3-4 major accounts for a total book of business on or around $7-15M+ annually.
• Motivate and mobilize project members
• Set achievable objectives
• Asserts own ideas and persuades others
• Make decisions and provide constructive feedback

Communication, Strategic Thinking, and Problem Solving

• Communicates tactfully and candidly through written and verbal means
• Excellent listener
• Ability to quickly attain domain knowledge
• Understand how and when to make a choice.
• Up to 50% travel required
• Analyze the future impact of decisions by taking a big-picture approach
• Strategically position the project to provide customer success and long-term growth
• Analyze and define a problem, evaluate alternatives find a solution

Desired Skills and Experience
Required experience and education

• 10+ years in Professional Services

It would be nice if:

• You have a Computer Science or MIS background
• Experience in roles of Engagement Partner, Director at Big 5 consulting organization

• Remuneration
  Total Compensation is US$250,000/year