QAQC Backend Officer Job at ETC Workforce Services Limited

ETC Workforce Services Limited - We are a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support.

We are recruiting to fill the position below:

Job Position: QAQC Backend Officer
Job Location: Lagos, Nigeria
Reporting To: QAQC Backend Validation Specialist

Role Purpose

• We are seeking a detail-oriented and analytical QAQC Backend Officer to support post-metering issue resolution and quality assurance across Business Units.
• This role ensures compliance with metering standards, coordinates backend validations, and contributes to continuous improvement in metering operations.

Key Responsibilities

• Ensure quality standards are met across all metering initiatives, both personally and within the back-office team.
• Perform daily validation and evaluation of surveys and installations.
• Check for consistency in survey and installation reports.
• Ensure closure of non-conformance issues raised by subcontractors or NMD representatives.
• Generate and analyse weekly performance and metering quality reports.
• Escalate unresolved issues to relevant teams including BU Vigilance and QAQC Surveillance.
• Monitor field operations for compliance with established policies.
• Submit weekly evaluation reports to the QAQC Field Unit, including lists of installations for surveillance.
• Update resolution feedback from cross-functional units.
• Support departmental objectives through assigned tasks.
• Comply with Quality Management System and Occupational Health & Safety regulations.

Minimum Requirements

• First degree in Social Sciences or Engineering.
• 0–3 years of post-qualification experience.

Skills & Competencies
Technical Competencies:

• Relationship management and interpersonal skills
• Data reconciliation and review
• Fair knowledge of metering systems
• Understanding of industry regulations and electricity standards
• Planning and organizing

Behavioural Competencies:

• Commitment to task and independent decision-making
• Ability to multitask and perform under pressure
• Strong communication and interpersonal skills.