Receptionist Job at Atelier Boutique Hotel

Atelier is an upscale boutique hotel located in the residential district of Asokoro, Abuja. Our hotel seeks to meet the needs of the modern traveller while providing a uniquely luxurious and curated sensory experience to surprise and delight you.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Abuja

Job Details

• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Transferring phone calls to guest rooms
• Providing guests with wake-up phone calls
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs
• Assisting with guest requests and complaints
• Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.).

Qualifications
Education, Skills and Experience:

• High School Diploma or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills.

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Ability to multitask and prioritize
• Professional appearance and attitude
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests.

Salary
N50,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: admin@atelier-hotels.com using the Job Position as the subject of the mail.