Relationship Management Officer Job at Wema Bank Plc
Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position of:
Job Position: Relationship Management Officer
Job Location: Lagos
- To contribute to business development and execution of branch sales plans to achieve desirable profitability.
- To foster a productive, value- producing relationship between the bank and customers.
- Delivers and maintains customer service standards at all times, for improved service delivery
- Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Pro-act to changes in market place
- Effectively convert service recovery to sales opportunities and sustained client loyalty.
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Ensure all documentation is valid and complete in assigned portfolio.
Method of Application
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the Position as subject of email.
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