Relationship Manager

Reli Communication Limited, an organization with more than 20 years of experience on the market for holiday homes. In the South of France and Spain we have a varied offer: charming villas with swimming pool, country cottages, small castles, chalets and apartments.

We are recruiting to fill the position of:

Job Title: Relationship Manager

Location: Lagos

Job Description

• Continuously source for new business opportunities and liability generation
• Identify customer needs and proactively seek to provide products/services to meet the identified needs
• Review applications for customer service and make appropriate recommendations
• Manage assigned customer portfolio and monitor the quality of existing customer service relationships on a continuous basis
• Analyze and screen applications for customer based on the product and service procedures
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
• Perform other duties as may be assigned by Management or supervisor

Skills / Competence Required:

• Proficiency in MS Office suit- Excel spread sheet, power point etc
• Deposited liability generation
• Credit knowledge
• Basic customer service orientation
• Good communication and interpersonal skills
• Good customer service skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
• Good dress sense

Educational Qualification

• HND Graduate only (Minimum Lower Credit)
• NYSC Certificate or exemption letter
• Must reside in Lagos
• Experience in customer relation management the consulting industry will be an added advantage