Relationship Manager Job at Emerging Platforms Group

At Emerging Platforms we are passionate about identifying problems and matching them with innovative and bold solutions. Driven by a passion for excellence, we deliver innovative solutions that satisfy our customers diverse needs.

We are recruiting to fill the position below:

Job Position: Relationship Manager
Job Location: Abuja

Job Summary

• We are looking to engage a Relationship Manager to build and preserve trusting relationships with our customers within our team. You will be expected to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build swift relationships with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Most importantly, you’ll maintain strong relationships with our clients to boost our profits as well as our brand.

Jobs to be done

• Maintain good relationships with clients so that the business can maximize the value of those relationships.
• Identify key contacts at potential client companies to establish and foster a relationship.
• Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
• Understand the problems and challenges of clients and identify ways the business could better address those needs.
• Seek opportunities to cross-sell or upsell to existing clients.
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.

Qualifications

• Bachelor's Degree in Business, Marketing, Management, or a related field.
• 3+ years of experience in a sales or customer service role.
• Outgoing and customer-oriented attitude.

Skills & Requirements:

• Ability to build, foster, and maintain positive professional relationships.
• Devotion to high-quality customer service.
• Excellent interpersonal communication skills.
• Keen analytical and research abilities.
• Knowledge of relationship management best practices.
• Problem solving and conflict resolution capabilities.
• Willingness to develop an in-depth understanding of the business and related services.