Relationship Officer, Retail Sales Job at Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Position: Relationship Officer, Retail Sales

Job Location: Lagos
Employment Type: Full Time

Job Description

• To market the bank’s retail products and services in order to establish, develop and maintain relationships with retail customers located in the target market.

Responsibilities

• Develop and maintain strong relationships with retail customers.
• Market and cross-sell the bank’s retail products and services.
• Drive branch sales and deposit growth through effective marketing strategies.
• Supervise and coach account officers to achieve business goals.
• Implement call plans, track customer needs, and deliver excellent service.
• Monitor and analyze financial performance, ensuring compliance and quality reporting.
• Conduct regular customer visits to strengthen relationships and generate referrals.

Requirements

• A First Degree in a Business-related discipline (Master’s/professional certification is an added advantage).
• Minimum of 2 years of relevant experience in retail banking/sales.
• Strong knowledge of Nigerian retail banking market and banking operations.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Strong leadership, supervisory, and team management abilities.
• Proficiency in Microsoft Office tools and reporting.

Benefits

• Opportunity to lead and grow within one of Nigeria’s leading retail banks.
• Competitive salary and performance-based incentives.
• Professional development and growth opportunities.

Note: Only shortlisted candidates will be contacted.