Renewal Representative IV Vacancy at Oracle Nigeria

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.

We are recruiting to fill the position below:

Job Position: Renewal Representative IV
Ref ID: IV-17000XW3  
Job Location: Lagos
Job: Sales
Job Type: Regular Employee Hire

Introduction

• Reports to Director, Customer Success Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria
• No direct reports
• Works as part of the Support organization contracts Renewals team
• Deliver to set renewal booking target and specific KPI’s.

Detailed Description

• Responsible for timely renewals for medium-sized to large customers in assigned territory.
• Educate customers on business practices and any associated contractual implications.
• Accurately forecast business targets and opportunities in territory.
• Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales representatives for top-tier opportunities.

Responsibilities

• Will be responsible for Renewing Support Contract for both Hardware & Software
• Building and maintaining relationships with decision makers in the designated Accounts
• Executing sales activities (e.g. presentations)
• Maintaining Account plans for Top Accounts
• Negotiating and commercial management of designated Accounts
• Performing Quality Assurance on regional Support renewals business
• Maintain Good relations between Oracle, its customers and business partners
• Presenting quotations to clients and manage them through the approval process
• Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
• Positioning the value of Support to customers
• Working with designated Partner organizations on specific opportunities and renewals
• Managing the bid process through to closure
• Ensuring client issues are escalated to the relevant parties within Oracle

Accountabilities:

• Ensure the contracts are legally compliant and commercially viable
• Maintain accurate records of all sales activities and key contacts in the Account
• Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily.
• Maintain a breadth of knowledge of Oracle’s products and Services
• Work closely with existing Renewal Reps in Sub-Saharan Africa
• Build and maintain relationships within Support and across Lines of Business.
• Write approval requests, where necessary, in compliance with Oracle standards.
• Obtain appropriate management approvals.
• Operate in line with Oracle’s business processes and procedures

Job Requirements

• 8-12 years experience in sales or related area.
• Leading contributor individually and as a team member, providing direction and mentoring to others.
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Competiencies:

• Credibility, attention to detail
• Building effective customer relationships with mid management and C level
• Effective written and oral communication in business French and English
• Business Acumen
• Organizational sensitivity and awareness
• Decision Making
• Personal Drive, results orientation
• Influencing and negotiating
• Customer Focus

Professional Competiencies:

• Minimum 5 Years experience in IT Market
• Knowledge of sales cycle and process
• Experience of Service Selling
• Detailed Description and Job Requirements
• Drive the renewal of Oracle*s contracts to existing customers.
• Excellent Local and English Language
• Ability to travel & to work under pressure
• Excel, Financial tools competency
• Oracle Support Market knowledge