Reservation Agent / Officer Job at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought-after Human Capital Development Organizations in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast-growing world of outsourcing which is now in huge demand in all professions.

We are recruiting to fill the position below:

Job Position: Reservation Agent / Officer

Job Location: Lagos
Employment Type: Full-time

Job Position: Reservation Agent/Officer

Job Location: Lagos Island

Position Overview

• We are seeking a Reservation Agent/Officer to join our reservations team.
• The Reservation Agent/Officer will play a crucial role in ensuring the seamless and efficient booking process for our guests.
• If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply.

Key Responsibilities

• Manage all aspects of guest reservations, including booking accommodations, transportation, and special requests.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring guest satisfaction throughout the reservation process.
• Maintain a comprehensive understanding of our property's amenities, rates, and promotions to provide accurate information to guests.
• Utilize reservation systems and databases to input, modify, and confirm reservations.
• Keep records of guest interactions and maintain a clean and organized workspace.
• Collaborate with the sales and marketing teams to promote special offers and packages.
• Coordinate with other hotel departments to fulfill guest requests and preferences.
• Monitor and manage room availability and occupancy to maximize revenue and optimize room allocation.
• Process reservation payments and deposits accurately.
• Generate reports related to reservations and occupancy as required.
• Stay updated on industry trends and market conditions to provide recommendations for pricing strategies and occupancy optimization.

Qualifications

• High School Diploma or equivalent; Bachelor's Degree in Hospitality or related field preferred.
• Previous experience in a similar role within the hospitality industry is a plus.
• Proficiency in reservation and property management systems (PMS).
• Strong interpersonal and communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent customer service orientation with a commitment to guest satisfaction.
• Knowledge of local attractions, events, and services is advantageous.
• Proficient in using Microsoft Office Suite.
• A professional and friendly demeanor.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@alfred-victoria.com using "Reservation Agent / Officer" as the subject of the mail.

Note: Any application received after the closing date will be automatically rejected.