Travel Consultant Job at Aspom Travel Agency

Aspom Travel Agency was founded on the 2nd of February, 2012 and has remained at the top of its game providing visa assistants, hotels, holiday packages, tours and flight deals to her clients.

We are recruiting to fill the position below:

Job Position: Travel Consultant

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Travel Consultant is responsible for assisting clients with travel arrangements including flight bookings, hotel reservations, visa processing, travel insurance, tour packages, and related services.
• The role involves providing expert advice, handling client inquiries, offering tailored travel solutions, and ensuring an excellent customer experience.

Key Responsibilities

• Consult with clients to determine their travel needs, preferences, and budget.
• Book flights, hotels, cruises, and other travel-related services.
• Offer travel packages and promotions to potential and existing clients.
• Handle customer inquiries, complaints, and emergencies professionally.
• Follow up with clients before and after their trips to ensure satisfaction.
• Assist with visa applications, travel insurance, and itinerary planning.
• Maintain up-to-date knowledge of travel industry trends, destinations, and requirements.
• Process payments, issue travel documents, and maintain accurate client records.
• Liaise with airlines, hotels, tour operators, and other partners.
• Meet sales targets and contribute to the agency's growth.

Requirements

• Minimum of a Diploma or Bachelor’s Degree in Tourism, Hospitality, Business Administration, or any related field.
• 1–3 years of experience in a travel agency or similar role.
• Familiarity with international travel procedures, visa processes, and destination knowledge is highly desirable.
• Experience using booking platforms and travel software is a plus.

Other Requirements:

• Must have a passion for travel and tourism.
• Flexible working hours, including weekends or evenings, depending on client needs.
• Team player with a positive attitude.
• Integrity and discretion when dealing with confidential information.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Attention to detail and organizational ability.
• Knowledge of GDS (e.g., Amadeus, Sabre, Galileo) is an advantage.
• Good problem-solving and negotiation skills.
• Ability to work under pressure and multitask.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Remuneration

• Competitive salary (N150,000 Monthly)  based on experience and qualifications.
• Commission on sales or closed bookings.
• Performance-based bonuses.
• Travel discounts or fam trips (familiarization trips) where applicable.
• Professional development opportunities.