Retail & Customer Experience Associate Job at Flagship Store

Flagship Store is a high-end fashion or lifestyle establishment located in the heart of Lagos.

We are recruiting to fill the position below:

Job Position: Retail & Customer Experience Associate

Job Location: Victoria Island, Lagos
Employment Type: Full-time

About the Role

• We are looking for a dedicated, stylish, and highly organized Retail & Customer Experience Associate to manage our flagship store and act as the first point of contact for customers both in-store and online.
• The ideal candidate is confident, digitally savvy, has great taste, and understands how to deliver exceptional service in a high-end fashion or lifestyle environment.

Key Responsibilities
In-Store Customer Experience:

• Greet and assist customers at the store in Victoria Island
• Offer thoughtful styling advice based on customer preferences
• Maintain visual merchandising standards and ensure the store is always presentable
• Monitor stock levels and communicate replenishment needs.

Online Customer Engagement:

• Respond to messages on Instagram, Facebook, and WhatsApp
• Coordinate with the studio to ensure customer orders are fulfilled correctly and on time
• Track and update customers on the status of their orders.

Website & E-commerce Backend:

• Upload and update new products, descriptions, prices, and availability on the website
• Ensure that stock quantities are accurate across platforms
• Support with simple backend maintenance tasks for the online store.

Studio Coordination:

• Act as the bridge between the store and the studio to ensure smooth handover of orders and any product-related issues
• Support quality control by flagging and documenting any product inconsistencies
• Keep a record of customer preferences and recurring requests.

Requirements

• 2–4 years of experience in retail, fashion, or customer service
• Strong sense of personal style and an understanding of high-quality clothing and presentation
• Clear and professional communication skills (spoken and written)
• Comfortable using e-commerce platforms, Google Drive, and messaging tools
• Highly organized and reliable, with the ability to manage multiple priorities.

Added Skills:

• Social media management experience - Preferred
• Visual merchandising or basic photography knowledge - Preferred
• Familiarity with Lagos-based logistics services - Must Have

Method of Application
Interested and qualified candidates shoudl forward their Resume to: humanresources@ilsfleetmgt.com using the Job Postion as the subject of their mail.

Note: Only emails with the correct subject will be viewed and qualified candidate contacted.