Retail & Customer Experience Associate Job at Kay’s Perfumery

Kay’s Perfumery is a leading luxury fragrance brand, proudly Nigerian, dedicated to crafting elegant, hypoallergenic, and memorable perfumes, home fragrances, scented products, and experiences.

We are recruiting to fill the position below:

Job Position: Retail & Customer Experience Associate

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Summary

• This role is central to the customer journey at Kay’s Perfumery.
• The Retail & Customer Experience Associate will be responsible for delivering exceptional service, managing in-store operations, and driving product sales through personalised engagement.
• You will be our clients' first impression — blending hospitality with product knowledge and service excellence.

Description

• We are seeking a customer-focused Retail & Customer Experience Associate to serve as the face of our brand at our Flagship store in Abuja, ensuring every client enjoys a premium in-store experience that reflects our values of sophistication, quality, and warmth.

Key Responsibilities

• Deliver outstanding in-store customer service that reflects our luxury brand values.
• Lead all in-store and digital sales processes, including upselling, cross-selling, and proactive after-sales client follow-up.
• Collaborate with the Content Creator to curate, edit, and post engaging content across all social media platforms.
• Actively engage with customers through comments, direct messages, and enquiries on social media to build relationships and drive sales.
• Keep social media pages “alive” by posting authentic behind-the-scenes updates and highlighting in-store happenings.
• Maintain aesthetic standards and ensure the store remains organised, attractive, and brand-aligned.
• Accurately log daily sales, track payment methods, and generate timely weekly sales reports.
• Collect, document, and share customer feedback with the Marketing and Production teams to inform strategy and improve offerings.
• Oversee the packaging of orders and restocking inventory during peak periods.
• Promote product discovery through scent testing, storytelling, and personalized recommendations.
• Support the achievement of store-level KPIs and proactively contribute innovative ideas for growth.

Success in this Position looks like

• Consistently exceeding weekly and monthly sales targets, both in-store and online.
• Managing enquiries and driving conversions through WhatsApp, Instagram, and other digital platforms.
• Receiving excellent customer feedback, reviews, and repeat purchases.
• Maintaining a beautifully organised, aesthetically pleasing, and welcoming store environment.
• Ensuring social media pages remain vibrant and engaging through consistent posting, behind-the-scenes content, and real-time interactions with customers.
• Accurately reporting sales data, customer insights, and engagement metrics to support data-driven decisions.
• Working closely with the Production and Content/Marketing teams so that client feedback informs product development and marketing strategy.

Qualifications & Skills

• Interested candidates should possess an HND / Bachelor's Degree 
• 2-3 years of previous retail, sales, or hospitality experience (beauty, lifestyle, or fashion preferred)
• Strong interpersonal and excellent verbal and written communication skills
• Confidence in selling and building premium client relationships
• Ability to work independently and in a small team
• Highly organised with attention to detail and an eye for luxury
• Familiarity with point-of-sale systems and basic inventory management
• A passion for beauty, luxury, or fragrance is a strong advantage
• Proximity to or living around Wuse 2, Abuja.

Compensation & Benefits

• Monthly base salary of N150,000
• Medical expenses reimbursement
• 15 days of paid annual vacation
• Performance-based bonuses tied to sales targets met and exceeded
• Ongoing training and mentorship in customer service and luxury fragrance retail
• Growth opportunities in a dynamic, creative company shaping the fragrance space in Nigeria.

Method of Application
Interested and qualified candidates should send their CV and a brief cover letter expressing their interest to: hello@kaysperfumery.com copying kaysluxuryperfumery@gmail.com using "Retail & Customer Experience Associate/Abuja" as the subject of the mail.

Note

• Applications will be reviewed on a rolling basis, and only qualified candidates will be contacted for an assessment and interview.
• Qualified female candidates are strongly encouraged to apply.