Sales & Customer Service Representative Job at Paramount Web Nigeria Limited

Paramount Web (Nigeria) since its inception in 2005 takes pride in helping our clients grow their business online. Our services include domain registration, web hosting, web design, web advertising, mobile apps development, website management. As your website design provider, you can always be rest assured that you get premium quality service along with knowledgeable and dedicated webmasters determined to help you succeed in the highly competitive world of Internet technology.

We are recruiting to fill the position below:

Job Position: Sales & Customer Service Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Role Overview

• A web development company needs Sales & Customer Service Representative, who will be the frontline voice of our company, responsible for generating sales, building strong client relationships, and ensuring outstanding customer support.
• You will handle enquiries, follow-up leads, assist existing clients, and contribute to the growth of sales and customer satisfaction.

Key Responsibilities

• Reach out to prospective clients via phone calls, emails, chat, social media etc., to promote Paramount Web’s services (web design, web programming, web website maintenance, etc.).
• Qualify leads, understand client needs, present appropriate service solutions, prepare quotations.
• Close sales targets and contribute to revenue growth.
• Generate quotes and invoices
• Respond promptly to customer inquiries and complaints, resolving issues and escalating when necessary.
• Maintain accurate records of client interactions, sales activities, and customer feedback.
• Upsell or cross-sell services to existing clients where appropriate.
• Collaborate with technical and delivery teams to ensure client expectations are met.
• Provide feedback to management on customer trends, service improvements, and product ideas.

Qualifications & Skills

• Candidates should possess a Bachelor's Degree.
• Minimum of 1 - 2 years of experience in sales, customer service, or related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills – ability to build rapport, trust, and long-term relationships with clients.
• Good negotiation and persuasion skills.
• Ability to listen, understand, and respond effectively to customer needs and concerns.
• Goal-oriented, self-motivated, and comfortable working with sales targets.
• Basic knowledge of web services (e.g. websites, hosting, digital marketing) is a plus.
• Ability to work well in a team and adapt to changes.

What We Offer

• Salary: N100,000 - N250,000 monthly and commission scheme / bonuses tied to performance.
• Training and professional development opportunities.
• Friendly, supportive work environment.
• Opportunity for growth into senior sales or customer relations roles.
• Flexible working options — remote or hybrid.

Note
Candidates should upload:

• Their CV / Resume.
• A cover letter explaining why their are a good fit for this position.
• Any references or sales performance examples if available.