Secretary / Office Manager Job at iCentra

iCentra - Founded in 2009, iCentra started operations in Abuja, Nigeria. We embarked on the journey to catalyze positive transformations within the business landscape with a steadfast mission to enhance both individual and organizational performance. We firmly believe in the creation of value not only for our clients but for all stakeholders involved. Since its inception, our company has tirelessly strived to partner with organizations across industries to deliver extraordinary results. Our unwavering commitment to excellence is reflected in our diverse range of expertise, spanning Business Consulting, Technology Solutions, Project Management, and Learning & Development.

We are recruiting to fill the position below:

Job Position: Secretary / Office Manager

Job Location: Abuja
Job Type: Full Time

Overview

• As a Secretary/Office Manager, you will be responsible for managing administrative tasks, overseeing office operations, and providing support to ensure the smooth functioning of the office.

Responsibilities

• Administrative Support: Manage and coordinate administrative tasks, including scheduling meetings, handling correspondence, maintaining files, and managing office supplies.
• Office Operations: Oversee daily office operations, including facilities management, maintenance, and ensuring a clean and organized work environment.
• Team Support: Provide administrative support to other departments or staff members as required.
• Communication: Manage incoming calls and emails, redirecting them as appropriate. Greet visitors and handle inquiries or requests.
• Coordination: Act as a liaison between management, staff, clients, and external parties. Coordinate travel arrangements, appointments, and events.
• Documentation and Record-Keeping: Maintain accurate records, prepare reports, and organize documentation as needed.
• Policy Adherence: Ensure compliance with company policies and procedures in office operations and administrative tasks.

Requirements

• Bachelor's Degree or equivalent in Secretarial Studies, Administration; additional certification or training in office management is a plus.
• Proven experience (typically 3+ years) in a secretarial or office management role.
• Proficiency in office management software (e.g., MS Office, Google Suite) and office equipment.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Attention to detail and problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Professional demeanor and strong interpersonal skills.

Key Performance Indicators (KPIs):

• Efficient Office Operations: Smoothness and efficiency of day-to-day office operations.
• Timely Task Completion: Completion of administrative tasks within specified timelines.
• Documentation Accuracy: Accuracy of record-keeping and proper documentation management.
• Team Support and Collaboration: Level of support provided to various departments or staff members.
• Communication Management: Handling of calls, emails, and inquiries promptly and professionally.
• Facilities Management: Maintenance and organization of the office environment.
• Adherence to Policies: Compliance with company policies in office operations and administrative tasks.