Service Advisor Job at Conceptual Integrated Consult

Conceptual Integrated Consult - Our client is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Service Advisor
Job Location: Ogun

Job Description

• Should ensure optimum customer retention and increase customer base of the service center.
• To receive customer, carryout walk around check, raise job cards, and following the repairs until delivering to customers.
• Ensure a fix it right first time with zero return job.
• Building good relationship with customers and ensuring increase in customer retention as well as wining new customers.
• Ensuring timely delivery of repairs within the promised delivery time.
• Ensuring targets are met on daily basis.
• Following up on customers and keeping them updated on repairs and delivery time.
• Maintaining a detailed and comprehensive customer database for every repairs.
• Providing simple technical advice to customers to ensure personalized services
• Discusses and explains cost of repairs/maintenance with customer, obtain their approval signature before processing any repairs
• Ensure highest level of customer satisfaction.
• Ensures timely delivery of repairs as per promised time.
• Ensures the profitability of the workshop is attained
• Must ensure the set targets of the service center is achieved.

Other Requirements

• Should have minimum of B.Sc/ HND in any related field
• 3 – 5 years working experience in a similar role
• Excellent time management skill
• Must be very result oriented.
• Ability to work will less supervision
• Excellent proficiency in Microsoft packages.
• Should have fundamental technical knowledge of vehicles and their systems.
• Previous customer services care will be an added advantage

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@ciconsult.com.ng and copy: conceptualintegratedconsult@gmail.com using the "Job Title" as the subject of the email.

Note: Only qualified candidates will be contacted.