Service Business Manager Job at Nokia

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

We are recruiting to fill the position below:

Job Position: Service Business Manager
Job ID: 1700000ILZ
Job Location: Nigeria
Schedule: Full-time
Job Description
Mission

• Plan, support and execute network design for customers for current and emerging technologies.
• Perform solution monitoring, Network data collection, generation of daily / weekly report, and a first level of analysis with problems identification in a domain of the customer Solution.
• Perform optimization in terms of capacity, architecture, performance, analyses metrics on current capacity and usage.
• Recommend parameters tuning & design evolutions.

Key Responsibilities

• End to End Radio Optimization for 2G/3G/LTE/Wimax; competence in H//; Ericsson; ZTE Tools, Competence in KPI Counters and Root Cause analysis and Problem solving
• Optimize the capacity of the network to meet traffic increase and customer requirements.
• Ensure that design & optimization guaranty the capability for the network to provide end-user new services.
• Capture and understand customer’s needs on items impacting design in order to provide recommendations.
• Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated.
• Perform network design audit of submitted designs by 3rd party and submit for customer approval.
• Plan and design network to meet customer’s requirements.
• Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view.
• Define the criteria to assess network performance from end-user / service perspective & monitor those criteria.
• Identify and anticipate network performance issues. Provide recommendations for improvement.
• Multi-Vendor knowledge is an added value.

Basic Requirements

• Network & Service Optimization and Network Designing skills
• Experience with a network performance / design service provider an advantage.
• Skilled in producing documents and presentations aimed at both a technical and a non-technical audience
• Solution Selling & Consultancy skills
• 10 years experience
• Personal Attributes: Good communication skills
• Ability to Analyze
• Team Skills
• Initiative
• Result oriented

Key Performance Indicators (KPI):

• Design KPI’s accepted by the customer
• Optimization KPIs accepted by the Customer
• Activity performed on-time

Required Qualifications

Functional Skills:

• Analytical skills
• Customer focus
• Modeling & planning
• Able to work in a multicultural environment
• Adaptability
• Business Acumen
• Cost Management
• Change Management
• Coaching/Teaching
• Communicate clearly and concisely
• Influencing skills
• Problem solving
• Teamwork
• Verbal communication
• Learn continuously
• Negotiating skills
• Networking skills
• People Management
• Presentation skills

Leadership Skills:

• Break boundaries and barriers
• Mobilize teams and grow potential
• Project a winning mindset

Technical Skills & Knowledge:

• Broad MultiVendor Product knowledge
• Experience in telecom technical domains
• Ability to document information

Processes & Tools:

• Knowledge of NPO processes
• Knowledge of NPO
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