Specialist Process Design at Etisalat Nigeria

Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers. 

This commitment has led to the growth of our active subscriber base to over 21 million in just six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.

Position: Specialist; Process Design

Job Summary        

Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence

Principal Functions  

• Execute process identification to deployment schedule and coordinate its methodical operation.
• Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
• Facilitation of projects /programs key processes and make recommendations to the Project owner
• Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective
• Support collation of risk, audit and all business report and prioritize implementation of recommendations
• Support the measurement and analysis of process awareness level through periodic reports based on documented assessment thus identifying acceptable method of process deployment
• Provide support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
• Facilitate the implementation of Service Level management framework for the purpose of maximizing vendor relationship management
• Implement the continual improvement of organization business process management structure to achieve operational excellence enhancement of productivity.      

Educational Requirements       

• First degree in a relevant discipline from a recognized university.      

Experience, Skills & Competencies      

• Three (3) to Five (5) years post-NYSC work experience.
• Process Design and Analysis
• Data Gathering and Analysis
• Problem Solving
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work