Tech Support Officer Job at Sankore Global Investments Limited

Sankore is an investment and advisory firm that provides an array of wealth and fund management services to individuals and institutions.

We are recruiting to fill the position below:

Job Position: Tech Support Officer

Job Opening ID: 210
Job Location: Ikoyi, Lagos
Job type: Full-time

Job Description

• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Document and log all support requests on Office Amp.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate unresolved issues to vendor support teams when necessary.
• Follow up with users to ensure issues are fully resolved.
• Monitor system performance and proactively respond to alerts.
• Perform routine maintenance tasks, such as software updates and system checks.
• Assist in deploying, configuring, and testing new software and hardware.
• Monitor systems for unauthorized access or unusual activity and escalate as needed.
• Ensure all security protocols, including data encryption and secure access, are followed.
• Conduct regular system audits to maintain compliance with organizational policies.
• Organize firm-wide security awareness training.
• Support data backup processes to prevent data loss.
• Ensure proper data organization, accessibility, and retrieval.
• Assist in maintaining data integrity by identifying and resolving discrepancies.
• Manage and maintain core business applications, ensuring optimal performance and timely updates.
• Coordinate with vendors and internal stakeholders to handle application upgrades, patches, and license renewals.
• Implement and monitor CI/CD pipelines for software deployment and integration.
• Collaborate with development and operations teams to streamline release processes and improve system reliability.
• Ensure application and DevOps processes adhere to security, compliance, and best practice standards.

Requirements

• Bachelor’s Degree in Hard or Applied sciences such as computer science, engineering, Applied Physics, or related field.  
• Minimum of 1 year of experience (Post NYSC) in technology, preferably in the investment industry or related financial services sector.
• Knowledge in driving and supporting technology.
• Proficiency with operating systems (Windows, MacOS, Linux), software applications, and basic networking concepts.
• Knowledge on information security trends and security protocols
• Strong communication and presentation skills, with the ability to engage stakeholders effectively.