Technical Key Account Manager at Tetra Pak Nigeria

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

We are recruiting to fill the position below:

Job Position: Technical Key Account Manager

Job Location: Lagos

Job Description

• We are looking to grow and develop our organization with additional resources to support our customers in The Technical Service Department.
• As a Technical Key Account Manger, your main responsibility is to drive and improve our customer’s operational efficiency through the effective resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.

In this role you will be:

• Responsible to manage and support our Key Customers
• Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
• Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.
• Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
• Proactively monitor customer's operational performance and drive implementation of improvement activities.
• Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
• Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.

Required Qualifications

• Degree in Engineering, preferably electrical or mechanical or equivalent
• At least 5-7 years of relevant experience in managing Technical Sales/ Technical Service
• Proven track record in Technical Services / Managing Corporate Key Customers
• Sound financial and operational experience to manage service contracts with strategic business acumen mindset
• Proactive drive resolution of customers issues through effective communication with the regional customers
• Excellent communication and interpersonal skill
• Willing to travel and attend to customers enquiries or resolve operational issues.

This job is for you if you possess the following Competencies:

• Financial Business understanding
• Contract Management, Pricing and commercial conditions
• Fundamental Selling skills
• Value based sales
• Production line functionality & Customer operation understanding
• System Performance
• Service Product Portfolio