Technical Support Officer Job at eTranzact Nigeria

eTranzact is Africa’s premier e-payments solution provider delivering electronic transaction switching and payment processing solutions across POS, web, mobile, ATMs and cards. With operations in Nigeria, Ghana, Kenya, Zimbabwe, South Africa, Cote d'Ivoire, and the UK, eTranzact’s multi-application and multi-channel electronic transaction switching and payment platforms has won numerous awards.

We are recruiting to fill the position below:

Job Position: Technical Support Officer
Job Location: Lagos
Employment Type: Full-time

Job Description

• Provide second-level support to internal and external clients/customers
• Facilitate installation, configuration and implementation of developed solutions
• Manage client/customer support requests and ensure feedback is provided within acceptable time limits
• Provide technical training to clients/customers responsible for managing the eTranzact solutions/system
• Provide technical documentation to aid deployment of solutions and knowledge of deployed solutions
• Facilitate testing of developed solutions for effectiveness and alignment with pre-defined requirements

Requirements and Skills

• Degree in Computer Science or Information Technology
• Advanced knowledge of SQL
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.