Telephonist/ Customer Services Officer

Nocturnus Security Limited is an established and fast growing, modern private security company with a niche for excellent service delivery, we offer best in class security services; we churn out properly trained individuals and teams, utilizing cutting edge security gadgets and equipment. We came into business as seasoned security experts having acquired huge experience in industrial security, para-military and intelligence organisations.

Currently we are increasing our capacity in Abuja and its environs and would want energetic, enthusiastic and well-organized individuals to apply for:

Job Position: Telephonist/ Customer Services Officer
Job Location: Abuja
Job Type: Day and Night

Responsibilities

• Listening to the answer machine each morning.
• Answering the switchboard or telephone.
• Quickly identifying the nature of the telephone call in a courteous manner.
• Putting the call through to the appropriate person or extension.
• Screening telephone calls.
• Dealing with more than one call at a time.
• Dealing with telephone enquiries on basic information, such as directions or company contact details.
• Taking telephone messages for staff.
• Activating an out-of-hours answering service.
• Ad hoc administrative support.

Basic Qualifications

• Must be above 18 years of age
• Have relevant qualifications - Minimum of B.Sc/HND in English Language or other related field
• Advanced degree in communications is an added advantage
• Ability to read, speak and understand English language
• At least 4 years of experience in relevant roles.

Skills and Personal Qualities Needed:

• Have an excellent telephone manner.
• Have strong interpersonal and communication skills.
• Be friendly and confident.
• Be professional and polite.
• Have good organisational skills.
• Be flexible and adaptable.
• Be able to use their initiative when screening calls.
• Be discreet and tactful, as they may be dealing with callers who are upset, angry or anxious.
• Be courteous but firm.
• Work well on their own or in a team.
• Be computer literate.

Salary
We offer competitive salaries and huge growth prospects.

Interested and qualified candidates can also submit hard copy of their CV’s and Motivation Letter at:
No 4 Odenna Close,
Off Libreville Street,
Aminu Kano Crescent,
Wuse 2 - Abuja.

For More Information: Call - 09050126891