Telesales Officer Job at UHR Consult Limited

Universal Human Resource Consult is a Human Resource Consulting Firm that offers innovative training programmes and HR consulting best practices to private and governmental organizations. UHR Consult takes pride in transforming Human Capital into value-adding resources for its teeming clients.

We are recruiting to fill the position below:

Job Position: Telesales Officer
Job Location: Lagos
Employment Type: Full Time
Job Field Sales/ Telemarketing/ Communication
Industry Equipment Financing

Job Overview

• The telesales officer must be an outstanding communicator and have excellent people skills. He/ she must be comfortable presenting the company products and services over the phone as well as dealing with complaints and doubts and escalating complaints as necessary. He/ She must have a good knowledge of relevant computer programs (e.g. CRM software) and telephone system.

Duties

• Ask relevant questions to understand customer needs
• Sale equipment through the telephone
• Change the lead status in the CRM
• Contacting potential and existing customers to inform them about new services/ equipment
• Answering questions about equipment and Winock
• Keep accurate records of all incoming & outgoing calls and sales and note useful information
• Keeping up to date on all company products & Services and informing customers of new products.
• Doing everything else as assigned by the supervisor and the general manager .

Requirements

• BA/ B. Sc/ HND in Mass Communication or relevant field
• Minimum of 2 years’ experience in Telesales, Telecommunication or related field
• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem solving skills.
• The ability to handle rejection and stress in soliciting customers.

Method of Application
Interested and qualified candidates should send their cover letter and CV as one document in PDF format to: jobs@winock.com.ng clearly indicating the “Job Title” as subject of your mail.