Ticketing and reservation officer

JOB DESCRIPTION
• Issue airline tickets, including handling complex cases such as modifications, reissuance, and refunds.
• Accurately calculate fares based on airline tariffs, promotional offers, and client preferences.
• Ensure compliance with regulatory and airline-specific policies during ticket issuance.
• Manage ticket fee collection, ensuring accurate recording and compliance with company policies.
• Implement and follow effective procedures for ticketing to ensure consistency, accuracy, and adherence to industry standards.
 

Customer Assistance:
• Handling intricate customer scenarios, including ticket modifications, reissuance, and refunds.
• Promoting additional travel products, such as tour tickets, travel insurance, upgraded seats, or accommodations.
• Providing guidance to customers on ticketing inquiries, costs, and travel schedules.
 

Efficient Record Keeping:
• Inputting and maintaining customer information in the computer system to issue tickets and update records for future needs.
• Managing scheduling of flights based on customer requirements and available options, considering factors like weather conditions.
• Accurately calculating fares based on airline tariffs, promotional offers, and client preferences.
Trip Planning and Assistance:
• Collaborate with customers to plan travel itineraries tailored to their preferences and needs.
 

Key Functions/Responsibilities
Ticketing Management:
• Issue airline tickets, including handling complex cases such as modifications, reissuance, and refunds.
• Accurately calculate fares based on airline tariffs, promotional offers, and client preferences.
• Ensure compliance with regulatory and airline-specific policies during ticket issuance.
• Manage ticket fee collection, ensuring accurate recording and compliance with company policies.
• Implement and follow effective procedures for ticketing to ensure consistency, accuracy, and adherence to industry standards.
*Customer Assistance:
*• Handling intricate customer scenarios, including ticket modifications, reissuance, and refunds.
• Assisting customers who have made travel purchases, handling reservation confirmations, changes, and cancellations.
• Promoting additional travel products, such as tour tickets, travel insurance, upgraded seats, or accommodations.
Efficient Record Keeping:
• Inputting and maintaining customer information in the computer system to issue tickets and update records for future needs.
• Collaborate with customers to plan travel itineraries tailored to their preferences and needs.

QUALIFICATION
• Minimum of an OND qualification.
• Proficiency in the use of Amadeus GDS is a must
• Experience in tour packaging is a plus
• Minimum of 2 years ticketing experience