Customer Relationship Management Officer at NIBSS

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

We are recruiting to fill the position below:

Job Title: CRM Officer 

Job Location: Lagos
Grade: Assistant Banking Officer/ Banking Officer
Department: Customer Relationship Management
Reports to: Head, CRM

 Key Responsibilities

• Good understanding of the e-Payment landscape;
• Ability to engage in research work;
• Manage the operational activities of CRM team.
• Growing business segment by signing-on new companies and managing existing relationships;
• Develop & maintain marketing strategy document;
• Maintain customer call plan and implement same,

Competency Requirements
The desired candidate must exhibit competencies in the following:

• Ability to plan and take prospects through NIBSS onboarding process;
• Ability to effectively manage our internal process and people to achieve delivery in a timely manner;
• High attention to details and must be a fast process learner.
• Marketing and Selling Skills;
• Ability to follow through a prospect from start to completion;
• Good communication skill;
• Energetic with great drive for timely execution;
• Highly organized.

Required Qualification

• Bachelor's degree with a minimum of Second Class Lower (2:2) from an accredited University. A master's degree or its equivalent will be an added advantage.

Required Experience:

• Minimum of 2 years of relevant work experience related to the Job.

Other required competencies include:

• Customer Focus
• Focus on excellent delivery
• Proactiveness
• Stewardship
• Team spirit
• Business goal management

Skills Required

• Business Writing Skills
• Attention to Detail
• Market Research
• Business Development
• Business Goal Management

Subsequent to your application for this position, please log on to http://learnng.com.ng/ to register and take a free e-Payment course to become more aware of NIBSS' e-Payment services before applying below.