Customer Service Executive/Officer

Pro-Hub Global is a team of mobile financial services professionals, specializing in mobile payment strategy and implementation. We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions.

We are currently looking for passionate, pragmatic and creative individuals to be part of our organization in the capacity below:

Job Position: Customer Service Executive/Officer
Job Location: Lagos
Employment Type: Full Time

Job Summary

• The Customer Service Executive/Officers ensure that the needs of customers are being satisfied.
• Their aim is to provide excellent customer service and to promote this idea throughout the organization

Detailed Job Description

• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Writing reports analyzing the customer service that the organization provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for the organization
• Meeting with other managers to discuss possible improvements to customer service;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service the organization is providing;
• Providing help and advice to customers using the organization’s products and services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Qualification and Experience

• Required Qualifications: HND or Bachelor's Degree in any of the related field
• Experience: A minimum of 2 years post NYSC working experience.

Remuneration

• N170,000 - 210,000 per Month
• 40 hours a week role - Monday to Friday
• 4% pension scheme
• Plus range of allowance, incentives and bonuses