Customer Service Officer

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda.

Our client, a leading bank in Nigeria is recruiting for the following:


Job Position: Customer Service Officer
Position Summary:

• The Customer Service officer is a first point of contact for customers.
• The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.

Key Duties & Responsibility

• The range of inquiries and requests Customer service officers may respond to include:
• Promote bank products and services
• Refer customers to appropriate banking services and representatives
• Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor
• Identify customer needs
• Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services
• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts

Education & Experience

• Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.