Customer Service Officer

Synapse Services is a privately owned Centre for Psychological Medicine located in the heart of Nigeria - Lagos, Abuja and Niger state. We have just secured a partnership with Garki hospital that requires Synapse to provide a holistic Multidisciplinary Mental health service to Garki Hospital.  We provide first class psychological and psychiatric care as well as treatment of addictions, with a range of therapeutic programs suited to individual needs.

We are looking for exceptional, committed, innovative and highly motivated staff, willing to go above and beyond the call of duty to provide stellar services within a confidentiality driven service in the capacity below:

Job Position: Customer Service Officer

Locations: (Ajah and Ikeja) Lagos

Summary

• Presently we are in the process of expanding our organization and are looking for exceptional, committed, innovative and highly motivated staff, willing to go above and beyond the call of duty to provide a stellar service within a confidentiality driven service practice.

Principal Duties and Responsibilities

• Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
• Clearly address their inquiries
• Opens files for new clients after registration fees has been paid
• Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
• Print out copies of price list for both in and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
• Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
• Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
• Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
• Receive, dispatch and disseminate official correspondence
• Assist in the procurement of office items when need arises

Qualifications and Requirements

• Minimum of HND/ B.Sc in a relevant course
• Must have completed NYSC.
• Attention to detail.
• Good listening ability.
• Strong communication and interpersonal skill.
• Excellent relationship management.
• Proactive problem solving approach.
• Stress tolerance.
• High level of professionalism.
• Ability to maintain strict confidentiality.
• Must have excellent interpersonal skill
• Proactive problem solving skill and a friendly disposition
• Related working experience will be an added advantage .
• Candidate must be a resident of Lagos State (Ajah or Ikeja)