Customer Service Officer at Adexen HR and Recruitment Services

Adexen Recruitment Agency - Our client, a leading provider of technological services , is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Officer
Job Reference: 1448
Job Location: Lagos
Industry: Industry & Manufacturing
Function: Commercial & Communication

Job Description

• Ensure a customer focused business environment in line with the company’s business interests in the context of Logistics.

Responsibilities

• Manage order, handle inquiries, check product availability, order entry and monitor material allocation in close contact with related parties within the company and keep customer updated with regular information pertaining to orders shipments.
• Proactively manage credit, Monitor overdue customer account, resolve account related cases (e.g. debit, credit, maintain credit lines).
• Submit quotations to customers when requested, pro-active order taking to be done on a daily basis.
• Record & Report Process non-conformance, Customers claims and Supplier.
• Monitor stock movement of raw materials & packaging in relation to production demand using MRP. Sourcing and negotiate with suppliers in line with procurement HUB.
• Place purchase orders and monitor delivery schedules.
• Interact and cooperate with relevant internal parties / service units
• Communicate actively with key clients and Sales Representatives
• Advise ETA and coordinate warehouse & production regarding deliveries.
• Monitor & communicate vendor complaints and avoid future recurrence.
• Provide performance report to the management
• Clarifies customer expectations and makes sure that they are met/exceeded, taking into account company’s business interests.

Expectations

• Bachelors’ degree in Engineering or similar discipline.
• Minimum of 5 years work experience with the last three years in sales or logistics with an engineering firm.
• Advanced level SAP and computer knowledge/skills.
• Fluent english (written and oral).
• Good planning, coordination, communication, interpersonal and problem solving skills